Front Office Opportunities | Oaks Cypress Lakes Resort

JobsCloseBy Editorial Insights

Minor Hotels invites hospitality professionals to join Oaks Cypress Lakes Resort in Pokolbin, NSW, as full-time Front Office team members, including Guest Service Agent, Night Guest Service Agent, and Front Office Supervisor. You’ll be the guest’s first contact, delivering memorable service from arrival to departure while upholding brand standards and supporting smooth front office operations. Key requirements include experience in hotels or customer service, familiarity with a Property Management System, and strong communication and multitasking skills; supervisory experience is a plus for leadership roles. To apply, tailor your resume to showcase guest outcomes, shift flexibility, and teamwork, and show willingness to work weekends and overnights; ensure Australian or NZ working rights.

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We are excited to invite passionate hospitality professionals to join the Front Office team at Oaks Cypress Lakes Resort, located in the heart of the Hunter Valley.

With multiple full-time opportunities available, this is your chance to grow your career within a stunning resort environment that values exceptional guest service, teamwork, and professional development.

About the Roles

As part of our Front Office team, you will be the first point of contact for our guests, creating memorable experiences from arrival through to departure. Opportunities are available across Guest Service Agent, Night Guest Service Agent, and Front Office Supervisor positions.

Depending on your level of experience, responsibilities may include:

• Delivering exceptional customer service and creating a welcoming guest experience
• Managing guest check-ins, check-outs, reservations, and general enquiries
• Handling guest requests and resolving concerns in a professional and timely manner
• Processing payments and maintaining accurate guest records
• Supporting the daily operation of the Front Office to ensure a seamless guest experience
• Completing end-of-day procedures, overnight auditing, and maintaining the safety and security of the property during night shifts (Night Guest Service Agent positions)
• Leading, coaching, and supporting the Front Office team to deliver service excellence (Front Office Supervisor positions)
• Ensuring brand standards and operational procedures are consistently maintained

Qualifications

About You

• Previous experience in a hotel, resort, or customer service environment (preferred)
• Experience using a Property Management System (PMS) is highly regarded
• Exceptional communication and interpersonal skills
• A genuine passion for delivering outstanding guest experiences
• Strong organisational skills with the ability to multitask in a fast-paced environment
• Ability to work collaboratively within a team
• Flexibility to work a rotating roster, including weekends, public holidays, and overnight shifts where applicable
• For Front Office Supervisor roles, previous experience leading or supervising a Front Office team is preferred

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.