Front Office Receptionist

JobsCloseBy Editorial Insights

Ibis Melbourne Hotel & Apartments seeks a Front Office Receptionist to join a 250-room property near Melbourne CBD. The role centers on proactive guest service, teamwork, and the Heartist spirit, with duties including check-ins and outs, reservations, answering queries, handling requests and complaints, and liaising with other departments. Prior front office experience is preferred, as is a professional telephone manner, strong communication and time management, and a friendly, can-do attitude. Opera experience is a bonus but not essential. Benefits include the ALL Heartist card, discounted Accor rates, and ongoing learning through Learn Your Way. To apply, tailor your resume to concrete customer-service wins and show loyalty-program and teamwork strengths.

Company Description

Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist 
• Support and value the contributions of all team members, creating trust and empowering our people  
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.