Front Office Receptionist

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

Basic Job Responsibilities:

• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.

• Manage and greet all guests, monitor and resolve all requests.

• Perform check-in/OUT of guests using the Opera system.

• Welcome and greet guests, and answer inquiries and incoming calls.

• Prepare occupancy and guest reports • Maintain group and individual arrival reports daily.

• Inform guests of hotel rates and services and create/cancel/confirm reservations.

• Check and manage room allocation.

• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.

• Coordinate and assist the concierge in all services to guests.

• Maintain knowledge of all emergency procedures

• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.

Qualifications

• Experience working as a Receptionist in 5 star Hotels 
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office and Opera suite.
• Ability to work in flexible hours
• Highly responsible and reliable with a professional presentation
• Russian / Arabic speaker is an advantage.
• Can able to communicate confidently with the guests.

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding