Front Office & Reservations Manager

JobsCloseBy Editorial Insights

Trojan Holdings invites applications for a Front Office & Reservations Manager at Tahuna Pod Hostel in Queenstown for the busy summer season. This on-site, hands-on role centers on guest arrivals, reservations, check-ins and guest enquiries, with responsibility for payments, reports and maintaining service standards. You’ll optimise occupancy, resolve issues with ease and coach guests on local itineraries, all while upholding health and safety. The right candidate has hospitality or front-office experience, exceptional service and communication skills, strong organisation, and the ability to stay calm under pressure. To apply, tailor your CV and a brief cover note to showcase reservations experience, customer outcomes and your summer availability; demonstrate your enthusiasm for Queenstown and hospitality.

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☀️ Spend Summer in Queenstown! Front Office & Reservations Manager Wanted ☀️
Fixed-Term Summer Season Role | Tahuna Pod Hostel | Queenstown
Looking for a summer role that's more exciting than sitting behind a desk?
Imagine spending your days helping travellers from around the world experience the best of Queenstown while working with a fun, supportive team in one of New Zealand's most unique hostels.
We're on the hunt for a Front Office & Reservations Manager to join us for the busy summer season and play a key role in delivering exceptional guest experiences at Tahuna Pod Hostel.
• About the Role
As the heart of our front office operation, you'll be the go-to person for guest arrivals, departures, reservations, enquiries and all things customer experience.
This is a hands-on role where no two days are the same. One minute you'll be helping a guest plan their Queenstown adventure, the next you'll be managing reservations, optimising occupancy, or ensuring check-ins run like clockwork.
• What You'll Be Doing
• Managing all reservations, bookings and guest enquiries
• Ensuring seamless guest arrivals and departures
• Preparing for daily check-ins and check-outs
• Handling guest requests, special bookings and resolving issues professionally
• Managing booking payments and guest accounts
• Producing daily, weekly and monthly reservation reports
• Maintaining high standards of customer service and guest satisfaction
• Supporting the Hostel Manager with operational procedures and service standards
• Providing local recommendations and helping guests make the most of their stay
• Ensuring front office, health and safety, and security standards are maintained
⭐ About You
You'll bring:
• Previous experience in hospitality, accommodation, tourism or front office operations
• Outstanding customer service and communication skills
• Strong organisational skills and attention to detail
• Confidence using reservation or booking systems
• The ability to multitask and stay calm under pressure
• A positive, can-do attitude and genuine passion for hospitality
• Why Join Tahuna?
✅ Spend your summer in New Zealand's adventure capital
✅ Meet travellers from all over the world
✅ Be part of a friendly and supportive team
✅ Work in a fast-paced environment where every day is different
✅ Build valuable hospitality and leadership experience
✅ Create memorable experiences for guests visiting Queenstown
• Ready for a Summer Adventure?
If you're energetic, organised, guest-focused and looking for an exciting summer role, we'd love to hear from you.
Apply now and join the team at Tahuna Pod Hostel for an unforgettable summer season in Queenstown.
Great people. Great guests. Great summer. •✨