Front Office Supervisor

JobsCloseBy Editorial Insights

Novotel Amsterdam City seeks an on-site Front Office Supervisor in Amsterdam to lead the daily Front Office for a 25-strong team, delivering seamless guest experiences from check-in to check-out. The role requires at least 2 years in a receptionist or supervisory role, solid Front Office knowledge, proficiency with PMS systems such as OPERA or OPERA Cloud, and fluent English (additional languages a plus). You will manage shifts, assist with scheduling, emails, interviews with HR and the Front Office Manager, and run training and performance reviews. Apply by tailoring your CV and motivation letter to highlight leadership and guest relations, and email to Lars at [email protected].

Company Description

Novotel Amsterdam City

Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the Front Office Supervisor. 

Job Description

Front Office Supervisor 

You are outgoing and love meeting new people from all over the world. You are focused and driven to make each guest’s experience unique, while also creating a positive atmosphere within the Front Office team. In other words, you are the perfect Front Office Supervisor!

A Day as a Front Office Supervisor at Novotel 

As a Front Office Supervisor, you are responsible for the daily operations of the Front Office department. You are the first point of contact for our guests, assisting them with requests and resolving complaints in a professional and creative manner. During your shifts, you help create a positive atmosphere within the Front Office team, consisting of 24 team members. In addition, you are a structured and well-organized leader, ensuring that shifts run smoothly for both yourself and the team. Besides the operational side of the Front Office, you also support various administrative tasks. These may include reviewing and writing emails, preparing staff schedules, conducting job interviews together with HR or the Front Office Manager, and leading performance reviews and training sessions. Of course, we will provide you with the guidance and support you need to succeed in these responsibilities!

Qualifications

Are You the Perfect Reception Supervisor? 

Novotel Amsterdam City is looking for someone who:

• Has at least 2 years of experience as a receptionist or previous supervisory experience;
• Has knowledge of the entire Front Office department;
• Is visible in the operation, provides recognition, and fosters positive guest relationships;
• Leads and drives the achievement of various Front Office objectives;
• Has knowledge of the PMS system, OPERA / OPERA Cloud, or similar systems;
• Is outgoing and has excellent communication skills when interacting with guests;
• Is fluent in English (any additional language is a plus!).

Additional Information

We offer you:
Of course you are not alone! An ambitious team is waiting for you that will welcome you with open arms. With us, you benefit from the various benefits of working at Accor! You can count on;

• A gross salary of € 2,863.55 per month based on a 38-hour work week (the salary offered by us is 7,5% higher than the Horeca CAO scale 6);
• Excellent travel allowance from 5.0 km onwards;
• 25 vacation days based on a full-time (38-hour) working week;
• You are invited to stay in Novotel Amsterdam City to a guest experience with a person of your choosing. This includes breakfast and a 3-course dinner meal!;
• Discount for stays at all Accor hotels worldwide;
• Free parking in our hotel;
• Complimentary usage of our Technogym fitness area.

Excited to join?
Are you excited to join Novotel Amsterdam City? Then we would love to meet you! Please, send your CV and motivation letter to Lars, HR Coördinator, via [email protected] or call us at +31 (0)20 43136 83.