Fulfilment Operations Manager (French Speaker), FBT, TikTok Shop

JobsCloseBy Editorial Insights

TikTok Shop is seeking a Fulfillment Operations Manager fluent in French to oversee France’s day to day fulfillment operations for the EU team in Paris. You’ll manage External Fulfilment Logistics providers, monitor customer experience and KPIs, design scalable solutions for speed and predictability, and partner across departments to translate business needs into capabilities and technology roadmaps. The role emphasizes strong supplier management, data driven analysis, business case development, and cross functional collaboration to drive improvements from concept through delivery. To apply, tailor your resume to highlight 3PL oversight, KPI and SLA governance, project leadership, and experience with supply chain tech, and submit in English.

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About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an operations manager to join our EU Fulfillment Operations team, responsible for the day-to-day operation management work of fulfillment management in France.

IMPORTANT: Please submit your application in English

Responsibilities
- Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
- Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
- lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics wit ha strong focus on efficiency, speed, scale, and predictability;
- Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
- Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization;
- Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
- Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
- Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.