Global HR Ops & Payroll Manager

Aircall, a unicorn built on AI-powered customer communications, helps thousands of teams connect with customers through voice, SMS, WhatsApp, and AI in one workspace. As they accelerate international expansion, they’re creating a brand-new role in their London office: Global HR Ops & Payroll Manager. The position is hybrid in London, and it’s aimed at someone who loves turning complexity into smooth, scalable processes while keeping compliance front and center. If you want to shape how HR operations run at a fast-growing tech company with a truly global footprint, this one’s for you.

Aircall sits at the intersection of product speed and operational rigor, with teams across Europe and North America. The company is building out its global payroll function to support multiple entities and an international workforce, including remote workers via EOR arrangements. The role in London is a chance to lead with impact, guiding end-to-end payroll operations while helping the business scale with confidence.

In this job, you’ll be joining a team that values ownership, continuous learning, and thoughtful speed. If you’re comfortable operating in a collaborative, fast-moving environment and you care about data-driven outcomes, you’ll feel well aligned with Aircall’s approach to growth and execution.

A day in the life of global payroll leadership

You’ll steer a team of Global HR Specialists, setting up clear workflows, standard operating procedures, and performance metrics so payroll across regions lands with precision every month. A big part of the job is auditing current processes, rooting out bottlenecks, and building a repeatable, automated payroll infrastructure that scales as the company grows. You’ll oversee the monthly end-to-end payroll operations for Aircall’s international entities, France, the US, Spain, Germany, Australia, and remote workers via an Employer of Record, supporting the entire employee lifecycle from onboarding to exits. Ensuring compliance is baked into daily routines and monthly routines alike, you’ll act as the authority on global payroll tax laws and local benefits, weaving governance into the team’s work so risk stays low. You’ll also manage the tech backbone of HR to Payroll, keeping the data flow clean between BambooHR, NetSuite, and other platforms while minimizing manual data entry. Finally, you’ll assess and govern external partners like payroll providers and EORs to keep expansion moving smoothly, and you’ll contribute to audits and filings to safeguard financial integrity and GDPR compliance.

What you’ll need to bring to Aircall

• Experience: You should have seven plus years running global payroll operations, with a proven track record of leading a payroll team in fast-scaling tech, SaaS, or global workspace environments.
• Lifecycle & legal literacy: A solid grasp of the international employee lifecycle, including employment laws, visa mobility, and localized benefits management.
• Process architecture: Demonstrated skill in mapping business processes, writing payroll SOPs, and setting up internal controls to avoid errors.
• Cross-border know-how: Hands-on experience handling international payroll, with attention to differences between US tech payroll and Western European laws and compliance (France, Spain, etc.).
• SaaS equity knowledge: Understanding of global equity taxation concepts, including instruments like BSPCE in France and RSUs/NSOs in the US.
• Tech-savviness: Comfortable with modern SaaS tools and AI features, with hands-on experience in BambooHR and NetSuite and familiarity with global payroll platforms; strong Excel and data analytics skills.
• Leadership style: A results-oriented leader who drives operational excellence, delegates effectively, and manages team performance through data and clear processes.

Pay, benefits and practical details you should know

Aircall offers a competitive salary package and benefits. The role is based in London on a hybrid arrangement, aligning with the company’s collaboration-focused, flexible work approach.

Note: the information above reflects what’s specified for this position and what Aircall has shared about the role and its requirements. If you’re shortlisted, you’ll learn more about the exact compensation package and benefits during the interview process.

Tips to help you stand out for this role

Lead with your global payroll leadership on your resume. In the top part of your experience section, summarize the number of years you’ve managed global payroll operations and highlight the multi-country scope you’ve overseen, especially in fast-growing tech environments.

Show concrete evidence of your ability to connect HRIS and payroll systems. Describe how you’ve built or improved automated data flows between platforms like BambooHR and NetSuite, and quantify the reduction in manual data entry or errors you achieved.

Be ready to discuss end-to-end payroll processes across France, the US, Spain, Germany, Australia, and remote workers via EOR. Prepare a short example of a project where you eliminated a bottleneck or added a compliance checkpoint that saved time and reduced risk.

Ask a precise question that demonstrates your strategic mindset. For instance: what are the first payroll-related priorities the team would want you to tackle in the first 90 days, and what success metrics will define your impact in that period?