Global Strategic Account Senior Director

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Merck Group is looking for a Life Science Global Strategic Accounts Senior Director to lead a global, matrixed team of Directors and Managers and drive long term growth across key strategic accounts. Reporting to the Senior Vice President of Life Science Global Strategic Accounts, you will own the strategic direction, commercial performance, and customer engagement strategy, aligning regional commercial teams, franchises, and enterprise partners to deliver differentiated outcomes and deepen executive relationships. You will manage growth targets, revenue forecasting, and global contract and pricing negotiations, while guiding cross functional teams and governance across regions. The ideal candidate has 10+ years in Life Science, 5+ years of international people management, strong executive presence, data driven decision making, and a proven ability to influence senior stakeholders. To apply, tailor your resume to highlight cross functional leadership, global account wins, executive relationships, and pricing negotiations, quantify impact with concrete metrics, and demonstrate alignment with Merck's inclusive culture and mission; onsite in Poole, ENG is required.

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

The Life Science Global Stategic Accounts Senior Director is a senior commercial leader responsible for leading a team of Global Strategic Account Directors and Managers to drive long-term growth across key global strategic accounts. Reporting to the Senior Vice President of Life Science Global Strategic Accounts, this role owns the strategic direction, commercial performance, and customer engagement strategy across the Life Science strategic account portfolio. Operating within a complex global matrix, the Sr. Director orchestrates alignment across regional commercial teams, franchises, and enterprise business partners to deliver differentiated customer outcomes, deepen executive relationships, and advance enterprise growth priorities.

Responsibilities:

• Build and strengthen executive-level relationships across global customer organizations, from R&D through commercial manufacturing, to drive long-term strategic growth and customer partnership.
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Serve as a strategic leadership interface between global customers and internal senior leadership to align on priorities, mitigate risks, and accelerate growth opportunities
• Act as the escalation path for global and strategic issues , ensuring client satisfaction and the success of engagements.
• Own global strategic account performance, including growth targets, revenue forecasting, and execution against strategic account plans.
• Lead and influence cross-functional and cross-regional teams to effectively execute global customer growth initiatives and drive differentiated customer experience.
• Provide leadership and support for strategic account planning, relationship mapping, governance, global contract, and pricing negotiations
• Actively manage performance, compliance and development across the team 

Who You Are:

• Bachelor’s degree in Biology, Biochemistry, Molecular Biology, Chemistry, or related discipline
• 10+ years’ of Life Science industry experience. 5+ years' of people management experience (international teams)
• Proven experience leading high-performing strategic account teams in a global and matrixed environment, including experience managing senior account leaders and/or cross-functional global teams
• Effective executive presence, communication, and relationship-building skills
• Strong business and financial acumen with demonstrated ability to influence across complex matrix organizations
• Capable of collecting, assimilating, and synthesizing relevant business and operating data to develop fact-based recommendations and support strategic decision-making
• Demonstrated ability to assess industry, customer, and market trends to identify strategic growth opportunities and inform long-term account strategies
• Proven ability to translate strategic account plans into measurable commercial growth opportunities and expanded customer value
• Demonstrated ability to lead organizational and commercial process improvements that enhance customer experience, operational effectiveness, and business performance
• Proven ability to influence senior stakeholders and drive alignment across highly matrixed global organizations

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!