Group Product Manager, B2C

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GetYourGuide is hiring a Group Product Manager, B2C to lead the On-Trip product group, owning the post-booking journey from checkout through fulfillment, supplier coordination, and care resolution. You’ll coach three PMs in Zurich, partner with the Berlin‑based Director of Product, and drive measurable outcomes on high‑leverage surfaces in a hybrid Berlin Zurich setup. The role demands converting a multi‑pillar strategy into a clear executive thesis, mentoring senior PMs, and applying a strong commercial instinct with ROI focus in an operationally complex domain such as marketplace, payments, post‑purchase, or customer service tech. To apply, submit an English CV via the form, review how we hire and life at GetYourGuide, and reach [email protected] with questions; highlight leadership impact, cross‑team collaboration, and AI‑assisted resolution experience. They are an equal opportunities employer, no photos or ages in applications.

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Your mission

GetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own: 

• On-Trip Domain Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving ~20% of contacts with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling).
• Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin. 

Your toolkit

• Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.
• Experience managing and coaching senior PMs (mid/senior/lead) who own their own domains, with evidence that their output improved under your management.
• Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics.
• Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology.
• Comfortable in a hybrid setup with a team split across Berlin and Zurich, including periodic on-site presence in Zurich.

Extras that give you an edge

• Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

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