Guest Experience Agent

JobsCloseBy Editorial Insights

Anantara’s Guest Experience Agent in Abu Dhabi seeks a luxury service professional with guest relations experience, grooming, fluent English and additional languages, plus skills in Opera PMS, Microsoft Office, and the Anantara App. You’ll balance administrative tasks with high touch guest interactions, handling pre-arrival arrangements, arrival amenities, special occasion experiences and post-stay feedback under the Guest Experience Manager and alongside the Butlers, with reception support. For applicants, tailor your resume to highlight front office or guest services in a luxury setting, show independent work and multitasking, note relocation willingness to a remote area, and craft a concise cover note linking your experience to Anantara’s storytelling approach.

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• Previous Guest Relations experience in a luxury service environment
• Well spoken and attention to highest grooming standards
• English and other European languages are an advantage
• Strong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App)
• Required to work independently.
• Able to balance work load between administrative tasks and guest interaction on a luxury level (e.g. pre-arrival arrangements and guest communication, arrival amenity preparation, coordinating special occasion experiences, receiving guest feedback through direct contact and courtesy calls and more)
• Reporting to a Guest Experience Manager and working closely with Butlers.
• Able to support Reception tasks when needed.

Qualifications

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Luxury hotel experience is must
• Good Communication skills
• Experience with Front Office Systems
• Must be fluent in written and spoken in English / multilingual speaking  

Additional Information

Relocate to remote area