Guest Experience Coordinator

JobsCloseBy Editorial Insights

McArthurGlen Roermond seeks a Guest Experience Coordinator for 28 hours per week to lead the Visitor Information Centre and deliver five star service in a luxury outlet setting. The role combines people leadership, guest engagement, cross functional collaboration with Marketing and Brand Partners, and day to day operations. Success hinges on a warm, proactive communicator who stays calm under pressure, is fluent in Dutch and English (additional languages valued), and comfortable with Microsoft Office. Applicants should highlight measurable hospitality outcomes, such as guest satisfaction scores, show flexibility for weekend and bank holiday shifts, and demonstrate a proven track record in luxury retail or premium hospitality. Tailor your CV and cover letter and review the job description for specifics.

Bedrijfsomschrijving

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

Vacatureomschrijving

At McArthurGlen, we don’t just offer shopping; we create memorable days out. We're looking for a naturally warm, brilliantly organised Guest Experience Coordinator to join our Centre Management team at the Roermond Designer Outlet.

In this role, you won’t just answer questions; you’ll anticipate guest needs before they’ve even asked. As the face of our Visitor Information Centre, you’ll lead by example, ensuring every visitor feels welcomed, connected, and inspired. If you’re passionate about luxury service and love creating those "wow" moments that make a guest's day, this could be the role for you.

Please note, this position is contracted at 28 hours per week.

Responsibilities Include:

• Leading and motivating the Guest Experience Team to deliver exceptional service.
• Ensuring every guest receives a warm welcome and personalised support.
• Driving guest satisfaction, engagement, and commercial performance.
• Managing the day-to-day operation of the Visitor Information Centre.
• Supporting team development, recruitment, training, and performance.
• Working collaboratively with Centre Management, Marketing, Tourism, and Brand Partners to enhance the overall guest experience.

Please see the job description for further details. 

Functie-eisen

Skills & Experience

• Customer-Centric: You have a "hands-on" mindset and instinctively put the guest at the heart of every decision. You are a natural empath and a skilled listener who can truly understand a guest's needs; going above a beyond to create those "wow" experiences.
• Proven track record: You bring a proven track record of delivering five-star service in guest focused  environments such as luxury retail or premium hospitality.
• Multilingual: You are fluent in Dutch and English (written and spoken), proficiency in an additional European language is highly valued.
• A Natural Communicator: You enjoy connecting with people from all cultures and can build great relationships with brand partners and internal teams alike.
• Composed & Pragmatic: You’re a problem-solver by nature, staying calm and professional when handling queries in a busy environment.
• Tech Savvy: You’re comfortable using Microsoft Office to keep our data and records sharp.
• Flexible: You understand that our most exciting times are weekends and bank holidays, and you’re happy to work a rota that covers the outlet's trading hours.

If you are ready to elevate the guest journey and grow your career within a global leader in luxury outlet shopping, we want to hear from you.

Aanvullende informatie

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 15%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• International Exposure: Work with colleagues across eight countries within a global organisation.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement 

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

 McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact [email protected]