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Guest Experience Expert / Receptionist

Marriott International
1 day ago
Full-time
On-site
Genève, GE

JobsCloseBy Editorial Insights

Marriott International seeks a Guest Experience Expert / Receptionist in Genève, a full-time onsite role focused on welcoming guests, check-in/out, guest relations, and front desk operations. You’ll be the hotel ambassador, proactively anticipating needs, resolving complaints with diplomacy, promoting services, and guiding guests with recommendations while coordinating with departments. The ideal candidate has front office or hospitality experience, a polished presentation, strong interpersonal skills, and the ability to multitask in a fast paced environment. Fluency in French and English is required, with Opera or another PMS a plus. To apply, tailor your resume to concrete guest service wins, include a specific example of problem resolution, and highlight language skills, teamwork, flexibility, and reliability.

Join Our Team and Create Memorable Experiences for Every Guest

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

As a true ambassador of our hotel, you will be the first point of contact for our guests and play a key role in shaping their overall experience. As a Receptionist / Guest Experience Agent, you will be responsible for welcoming, assisting, and ensuring guest satisfaction throughout their stay, while supporting the smooth operation of the Front Office.

If you are passionate about customer service, enjoy interacting with people, and are looking to develop your career in a dynamic and international environment, this opportunity is for you.

Your Responsibilities

Guest Reception & Guest Relations

  • Welcome, assist, and support guests throughout their stay.
  • Anticipate guest needs and deliver exceptional service.
  • Handle guest requests, complaints, and special situations with professionalism, efficiency, and diplomacy.
  • Promote hotel services and provide recommendations on local attractions and activities.

Front Desk Operations

  • Perform check-in and check-out procedures.
  • Manage reservations, room changes, and special requests.
  • Monitor room status and coordinate with relevant departments to ensure smooth operations.
  • Ensure the accuracy of guest accounts and billing.

Telephone Reception & Guest Services

  • Answer telephone calls, emails, and other communication channels in accordance with hotel standards.
  • Arrange transportation, reservations, and other guest services.
  • Follow up on guest requests to ensure complete resolution and satisfaction.

Administrative Duties

  • Handle cash and payment transactions and perform end-of-shift cash balancing procedures.
  • Update and maintain information in hotel management systems.
  • Prepare and verify reports related to the daily Front Office operation.

Profile We Are Looking For

  • Previous experience in Front Office, hospitality, or customer service.
  • Excellent presentation and strong hospitality mindset.
  • Customer-focused with outstanding interpersonal skills.
  • Ability to multitask and perform effectively in a fast-paced environment.
  • Proficiency with computer systems; knowledge of Opera or another PMS is an advantage.
  • Fluency in French and professional proficiency in English are required; any additional language is a plus.

What We Offer

  • A dynamic and international working environment.
  • A dedicated team passionate about service excellence.
  • Opportunities for professional growth and career development.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.