Guest Experience Specialist

JobsCloseBy Editorial Insights

Eagers Automotive is seeking a warm, energetic Guest Experience Specialist to join the BYD North Lakes dealership full time on site. This front of house role shapes customers’ first impressions by welcoming guests, handling enquiries, managing appointments and supporting the sales and service teams to keep visits smooth, while maintaining a tidy reception and offering beverages. Ideal candidates bring prior reception or customer service experience, a friendly professional communication style, excellent organisation and time management, the ability to multitask under pressure, strong attention to detail, basic IT skills and a current driver license. To apply, submit your resume via SEEK and tailor it to show hospitality strengths and concrete customer outcomes, plus examples of teamwork.

About the Role

We are seeking a warm, energetic, organised, and customer focused Guest Experience Specialist to join our BYD North Lakes dealership in a full time position. This front of house role plays a key part in shaping every customer’s first impression of the business and supporting the smooth day to day operation of the dealership.

You will be responsible for welcoming guests, managing enquiries, and supporting the sales and service teams to ensure each visit runs smoothly and professionally.

Key responsibilities include:

• Greeting customers on arrival and directing them to the right team members

• Ensuring guests are offered beverage and snack options upon arrival

• Answering phone and email enquiries in a professional manner

• Managing appointment bookings and customer flow

• Supporting sales and service teams with administrative tasks

• Maintaining a tidy and welcoming reception area

• Handling basic customer requests and follow ups

• Updating customer records in internal systems

• Assisting with general front of house duties

Skills & Experience

We are looking for someone who brings:

• Previous experience in reception or customer service roles

• A friendly and professional communication style

• Strong organisation and time management skills

• Confidence working in a busy front of house environment

• High attention to detail

• Ability to multitask and stay calm under pressure

• Basic computer skills and system experience

• A current driver licence

Benefits

In return, you will enjoy:

• Full time employment with stable ongoing work

• Ongoing training and development opportunities

• Career progression across a national dealership network

• Supportive and collaborative team culture

• Employee discounts and wellbeing initiatives

• Secure employment within a growing organisation

How to Apply

If this sounds like the right next step for you, we would love to hear from you. Please submit your application via SEEK and include your resume outlining your experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.