Guest Experience Supervisor (Concierge Supervisor)
Marriott InternationalJobsCloseBy Editorial Insights
Marriott International is hiring a Guest Experience Supervisor (Concierge Supervisor) in Dubai to lead daily concierge operations, mentor the team, coordinate guest services such as transportation, reservations, tours and local recommendations, and partner with Front Office to maintain luxury standards while handling escalated requests. The role emphasizes staff training, policy adherence, safety, and a polished, guest focused presence. Preferred: high school diploma, at least 1 year in related guest service and 1 year in a supervisory role. To apply, tailor your resume to showcase leadership in concierge, measurable guest satisfaction improvements, teamwork with other departments, and comfort with POS systems; include a concise, personalized cover letter.
POSITION SUMMARY
The Concierge Supervisor oversees daily concierge operations to ensure guests receive outstanding, personalized service throughout their stay. This role manages the concierge team in delivering hotel services such as guest assistance, transportation arrangements, restaurant reservations, tour bookings, and local recommendations. The Concierge Supervisor ensures service standards are met, handles escalated guest requests, coordinates closely with Front Office and other hotel departments, and supports staff training to uphold a luxury guest experience.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.