Guest Relation Executive_Amara Lounge-Service_JLMG

JobsCloseBy Editorial Insights

Jumeirah Living Marina Gate in the UAE seeks a full-time on-site F&B Service Guest Relations Executive for Amara Lounge, a role built around creating a warm welcome, coordinating dining reservations and special occasions, confidently recommending signature dishes and pairings, anticipating VIP guests’ needs, serving as the main contact for guest inquiries, and handling feedback to turn moments into positives. You should bring hospitality experience, a degree or diploma preferred, Opera Cloud experience a plus, and excellent communication with a calm, multitasking service mindset. To apply, tailor your CV to luxury guest service and events, cite VIP handling or menu guidance, highlight PMS experience, and include a concise cover letter and references.

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About the Job:

An exciting opportunity has arisen for a F&B Service Guest Relations Executive to join Amara Lounge in Jumeirah Living Marina Gate. 

The main duties and responsibilities of this role include:  

• Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues.
• Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution.
• Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences.
• Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit.
• Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights.
• Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions.

About You:

• Previous experience in a similar role within the hospitality industry.
• A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.
• Experience with hotel management software, such as Opera cloud, is desired. 
• Excellent communication skills, both verbal and written.
• Strong customer service skills with a friendly and courteous demeanor.
• Ability to handle multiple tasks and work under pressure.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.