Guest Relations Agent at InterContinental Dubai Marina
IHG
15 hours ago
Full-time
On-site
United Arab Emirates
JobsCloseBy Editorial Insights
InterContinental Dubai Marina is hiring a Guest Relations Agent to maximize guest satisfaction for VIPs from arrival to departure, ensuring benefits and special recognition for repeat guests. This luxury, fast-paced environment offers mentorship, career growth, and a collaborative team. Essential are Opera PMS proficiency, fluent written and spoken English, and strong multilingual communication, plus excellent organizational skills and the ability to multitask. Luxury hotel or resort experience is preferred. To apply, customize your CV to demonstrate VIP service outcomes and personal recognition, highlight languages, and show alignment with IHG’s inclusive culture and wellbeing programs. We reward those who shine.
InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international.
Your role will include:
As a Guest Relations Agent, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
Why you will love this job:
- Work in a dynamic, high-energy environment where no two days are the same.
- Learn new skills, receive mentorship, and have opportunities for career growth.
- Be part of a supportive team that values collaboration and fun.
- Enjoy benefits like staff discounts, and a creative, inspiring workplace.
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Similar experience in a luxury hotel and/or resort
- Knowledge in Opera PMS is essential
- Strong communication skills
- Strong interpersonal skills and excellent command of written and spoken English
- Fluency in an additional language is required
- Strong organizational skills
- Ability to work in a fast-paced environment
- Ability to multitask
What you can expect from us:
We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!