Guest Relations Agent at InterContinental Dubai Marina Hotel & Residences
IHGJobsCloseBy Editorial Insights
InterContinental Dubai Marina Hotel & Residences is seeking a Guest Relations Agent to deliver a sincere welcome, escort guests to their rooms, and handle queries and complaints with poise while keeping guest profiles current in the PMS, ideally with Opera knowledge. The role centers on recognizing IHG Rewards Club and Ambassador Members to drive guest satisfaction, requires fluent English and a plus for German or French, and demands flexibility with shifts, including weekends. You’ll join a luxury, multicultural team that champions wellbeing and inclusivity. To apply, tailor your resume to luxury hospitality, highlight language skills and Opera experience, share guest recovery examples, and reflect the IHG values.
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as a Guest Relations Agent.
InterContinental Dubai Marina is a Five-Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
Your role will include but not be limited to:
Deliver sincere sense of welcome and hospitality to all guests passing through the lobby.
Escort guests to the rooms respecting hotel policy and procedures.
Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special recognition and follow up.
Ensure that all customers’ queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS, as well as regular guest history log.
Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.
Ideally, you'll have some or all the following qualifications and experience we're looking for:
- At least 1 year experience in a similar role within a luxury hotel.
- A team player and have strong verbal and written communication skills.
- Knowledge of Opera PMS.
- Fluent in English; German and French speaking candidates are preferred.
- Ability to work different shifts including weekends and holidays.
What you can expect from us
We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?