Guest Service Agent

JobsCloseBy Editorial Insights

Joining Dukes The Palm, Dubai Hotel as a Guest Service Agent means representing a 5-star, multicultural property under Minor International, handling smooth check-ins and outs, answering inquiries, assisting with reservations, upselling services, and keeping the lobby pristine while coordinating with other departments. The role emphasizes Opera experience, strong English communication, with Arabic a plus, superb interpersonal skills, calm multitasking under pressure, tech fluency with hotel systems, and flexibility to work evenings, weekends and holidays. To apply, tailor your resume to highlight Opera proficiency and hospitality experience, share concrete examples of upselling and guest problem solving, and showcase knowledge of Dubai attractions and cultural awareness. Include a friendly, concise cover note.

Company Description

DUKES The Palm, Dubai Hotel

Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5-star destination offers:

• Upscale rooms and luxurious suites
• Award-winning dining experiences
• A private beach and stunning infinity pool
• World-class service rooted in excellence and attention to detail.                                                         

 As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

Job Description

We are seeking a friendly and customer-focused Guest Service Agent to join our team in Dubai, United Arab Emirates. As a Guest Service Agent, you will be the face of our organization, ensuring our guests have an exceptional experience from check-in to check-out in our vibrant, multicultural environment.

• Provide a warm welcome and process efficient check-ins and check-outs, ensuring accurate completion of all necessary paperwork
• Respond promptly and courteously to guest inquiries and requests, both in person and over the phone, while handling concerns with empathy
• Assist with room reservations, upgrades, and special arrangements, coordinating with other departments as needed
• Maintain up-to-date knowledge of hotel amenities, services, and local Dubai attractions to provide informed assistance to guests
• Process payments and handle cash transactions accurately while promoting and upselling hotel services when appropriate
• Ensure the lobby and reception area are clean, organized, and presentable at all times
• Assist with administrative tasks such as preparing reports and maintaining guest records

Qualifications

• Opera experience
• Previous experience in hospitality or customer service preferred
• Excellent communication skills in English; proficiency in Arabic is a plus
• Strong interpersonal and customer service skills with a friendly demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency in computer systems and hotel management software
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of local attractions and cultural sensitivity to interact with diverse guests
• Enthusiasm for delivering exceptional customer service