Guest Service Agent
AccorJobsCloseBy Editorial Insights
Novotel Melbourne South Wharf is hiring a full-time Guest Service Agent to welcome guests, manage check-in and check-out, support concierge and reservations, take calls, and keep the lobby inviting in Melbourne’s conferencing precinct. The role offers $25.70 per hour (increasing from July) plus penalties, with development opportunities in a global hospitality brand. Expect a rotating roster including mornings, evenings, weekends and public holidays, and the ability to thrive in a fast-paced environment. Opera knowledge helps but training is provided; you need current full-time Australian working rights and RSA, strong Microsoft Office skills, and Melbourne familiarity. To apply, tailor your resume to frontline service wins, demonstrate how you exceed guest expectations, and show fit with Accor’s Heartist culture. Sponsorship is not available.
Company Description
“Hospitality is a work of Heart” at Novotel Melbourne South Wharf, part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. This four-star hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Job Description
We are looking for a full-time Guest Service Agent who enjoys engaging with and assisting guests and colleagues. You will support the Front Office Assistant Managers with daily tasks at Reception and create a welcoming space for our guests. Offering the award rate of $25.70 per hour (increasing from 1 July) plus applicable penalty rates, this role offers a great development opportunity to grow your skills and confidence in a busy hotel in the heart of Melbourne's conferencing precinct and to be a part of the global Accor community.
Your responsibilities will include:
- Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
- Ensuring a warm and professional check in and check out experience for every guest
- Supporting the wider front office team when required, including concierge and reservations
- Taking and directing incoming calls and responding to guest requests
- Sharing information about the hotel and the local area with our guests
- Maintaining the presentation of the front desk and hotel lobby
Qualifications
- Availability to work a rotating roster including early mornings, evenings, weekends and public holidays. Occasional overnight shifts may be required.
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and to prioritise tasks
- Knowledge of the Opera property management system would be an advantage, however training will be provided for the right candidate
- Proficiency in Microsoft Office and good keyboard skills
- Familiarity with Melbourne and the ability to make recommendations to guests is desirable
- Current RSA, or willing to obtain prior to commencement
- You must have current full-time working rights in Australia. We are unable to provide sponsorship for this role.
Additional Information
Benefits and Perks
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers discounted staff meals, barista coffee and car parking in the DFO centre, and easy access to public transport.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.