Guest Service Agent

JobsCloseBy Editorial Insights

Hilton seeks a full-time onsite Guest Service Agent in Dubai to warmly welcome guests, handle check-in and check-out, share hotel and local knowledge, upsell amenities, and resolve guest requests with care. Proficiency in Russian is required, plus strong customer service instincts, attention to detail, and comfort with a POS system. What matters most is delivering a smooth arrival and departure experience, accurate billing, and thoughtful local recommendations that boost satisfaction and revenue. To apply, tailor your resume to highlight guest-facing experience, Russian language ability, POS and upsell wins, and your ability to thrive in a fast-paced UAE hotel; confirm eligibility to work in Dubai and willingness to work onsite.

Here’s what you’ll do during a typical day:

•Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
•Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
•Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
•Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
•Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Proficiency in Russian language