Guest Service Agent (Front Office): Blue Dolphin Resort

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Join Blue Dolphin Resort as a full-time Guest Service Agent and be the welcoming face from enquiry to departure. In this on-site front desk role you’ll handle bookings, invoices, check-ins and check-outs, and respond to calls and emails with warmth while coordinating with housekeeping and other teams to ensure guest satisfaction. Expect a coastal, upbeat vibe, a 7-day roster with shifts from 8am to 6pm including weekends and public holidays, and real opportunities to grow within the NRMA group. Highlight customer service excellence, problem solving, and experience with booking systems; apply via the NRMA careers site and be prepared for pre-employment checks; show your passion for hospitality and belonging and inclusion.

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Be part of a team that creates unforgettable holiday moments!  At Blue Dolphin Resort, every day is about sunshine, smiles, and helping guests make memories they’ll talk about for years. If you love working with people and thrive in a fun, relaxed coastal environment, this is your chance to shine.

• Make a real impact by helping guests feel welcome, cared for, and excited about their stay
• Enjoy genuine work-life balance with flexible hours over a 7‑day roster
• Work where others holiday – a vibrant, positive place to spend your days

What you’ll do:

As the friendly face of our resort, you’ll ensure every guest has a seamless, memorable experience from the moment they enquire to the moment they say goodbye.

In this casual role (with shifts between 8am–6pm, including some weekends and public holidays), you will:

• Manage reception tasks including taking bookings, preparing invoices, and checking guests in and out
• Respond to phone and email enquiries with warmth, professionalism, and efficiency
• Work closely with other departments to coordinate room readiness and meet guest needs
• Help create an environment where guests feel relaxed, valued, and excited to return

What you’ll bring:  

• A passion for delivering exceptional customer service and building meaningful guest connections
• A bright, positive attitude with the ability to work well within a fast‑paced team
• Strong problem‑solving skills and the ability to think on your feet
• Flexibility to support other areas of the resort when needed because we’re one team that works together
• Strong computer literacy and/or experience in working with booking/reservation systems

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.