Guest Service Ambassador Nights

JobsCloseBy Editorial Insights

Adagio Aparthotels in London Stratford is seeking a Night Guest Service Ambassador for full-time on-site shifts. The role welcomes guests with personalised care on arrival, anticipates needs, handles night audit procedures, and promotes the ALL loyalty program while resolving issues efficiently to uphold the hotel’s image. You’ll coordinate arrivals and departures, brief guests on stay details and services, assist with breakfast setup, and stay informed about facilities, events, and local attractions around the O2, Westfield, and Canary Wharf. For applying, highlight customer service strengths, problem solving, and reliability on night shifts, quantify improvements you’ve driven, tailor your CV to Adagio and Accor values, and show teamwork and local knowledge.

Company Description

Adagio Aparthotels

Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. 

London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Job Description

• Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
• Is proactive, anticipates guests needs and looks for suitable solutions
• Night Audit Procedures
• Conveys the hotel image and promotes company’s loyalty program  ALL
• Assists as required with the solving of any guest problem and is able support any query
• Efficient and satisfying manner

• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
• Carries out all operations concerning guests arrival and departure in compliance with payment procedure
• Informs guests about formalities, any special conditions relating to their stay and the services available
• Actively contributes to the qualitative and quantitative targets of the department 
• Breakfast Set up

Additional Information