Guest Service Assistant at Crowne Plaza Dubai Marina

JobsCloseBy Editorial Insights

Joining Crowne Plaza Dubai Marina as a full-time Guest Service Assistant, you’ll deliver warm, professional front desk service, handling check-in and check-out, guest inquiries and concerns, and coordinating with Housekeeping, Concierge, Reservations, Security, and other teams to ensure seamless experiences. Ideal candidates have at least two years in a four or five-star hotel, strong cross-cultural communication, keen attention to detail, and proficiency with front office software. The Dubai Marina location targets modern business travelers and offers growth within IHG. When applying, highlight hospitality mindset, concrete guest-resolutions examples, teamwork across cultures, and readiness for vertical or functional advancement; internal and external candidates are welcome.

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina will be the perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Service Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Guest Service Assistant, you need to provide a warm, professional, and efficient service to all guests by assisting with check-in and check-out procedures; responding to guest enquiries and requests; providing information about hotel facilities and services; handling guest concerns; and ensuring every interaction creates a positive and memorable experience while adhering to Hotel policies and procedures. Your role will include key responsibilities such as:

• Welcome guests in a warm and professional manner and assist with check-in and check-out procedures.
• Respond to guest enquiries, requests, and concerns promptly and efficiently while ensuring a high level of guest satisfaction.
• Provide accurate information about hotel facilities, services, restaurants, local attractions, transportation, and other guest requirements.
• Handle guest complaints professionally and coordinate with relevant departments to ensure issues are resolved in a timely manner.
• Maintain accurate guest records, reservations, messages, and relevant front office documentation while ensuring confidentiality of guest information.
• Coordinate closely with Housekeeping, Concierge, Reservations, Security, and other departments to ensure smooth operations and seamless guest experiences.

Ideally, you'll have a minimum of 2 years’ experience in a similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in hotel front office systems and related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.