Guest Service Officer -Reception

JobsCloseBy Editorial Insights

Accor is hiring a full-time, onsite Guest Service Officer - Reception in Dubai. This role focuses on first impressions by greeting guests, handling check-in and check-out, responding to requests, and coordinating with other departments to create a personalized, memorable stay while promoting hotel facilities and upselling opportunities. You will maintain accurate guest records and room status, ensuring smooth departures. Ideal candidates are service-driven with a hospitality or room division qualification, experience with Opera or a similar PMS, and English fluency; additional languages are a plus. How to apply: tailor your resume to front desk achievements, quantify upsell successes, and in your cover letter connect your hospitality philosophy to Accor’s Belimitless ethos.

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Guest Service Officer - Reception

First impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Diploma or degree in vocational hospitality or Room Division
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus