Guest Services Agent

JobsCloseBy Editorial Insights

Germain Hôtels is seeking a full time onsite Guest Services Agent in Calgary who embodies curiosity and attentiveness to greet guests, check them in and out, and tailor a memorable stay. You will respond to requests in person, by phone or email, resolve issues proactively, and collaborate with other departments to deliver a personalized guest experience. Ideal candidates bring a hospitality diploma as an asset, excellent written and spoken communication, a natural service mindset, calm professionalism, strong listening, and solid computer skills with OPERA PMS as a bonus. In return you gain travel perks, a creative autonomous work environment, and access to a modern gym. To apply, tailor your resume to highlight guest service wins and specific scenarios, and align with the What can I do for you mantra.

"What can I do for you?" is your mantra.

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day.  This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. 

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. 
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER  

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again! 
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace. 

Apply - we look forward to hearing from you!