Guest Services Agent

JobsCloseBy Editorial Insights

Anantara, a luxury hospitality brand under Minor International, is seeking a Guest Services Agent for a full time onsite role in Dubai. The position centers on delivering courteous, expert front desk service, handling reservations, greeting and registering guests, and resolving inquiries to ensure guest satisfaction, with responsibility for guest accounts at checkout. Key requirements include a strong customer service orientation, English fluency, flexibility to work shifts including weekends and holidays, and experience with MS Office and ideally with a Property Management System. To apply, tailor your resume to showcase concrete guest service wins, efficient check-in/check-out and any PMS experience, and in your note align your background with Anantara’s storytelling ethos and guest-first approach.

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred