Guest Services Agent

JobsCloseBy Editorial Insights

Accor’s Pullman Auckland is seeking a Guest Services Agent for a full-time onsite role. In a hotel, you will welcome guests, build relationships with new and returning visitors, handle arrivals and departures with precision, and collaborate with Housekeeping and Reservations for seamless service. The ideal candidate has experience in a busy hotel, solid reception exposure, and exceptional attention to detail with the ability to connect with guests warmly. You must have the right to work in New Zealand, a full NZ driver’s license, and Opera Cloud knowledge is useful but not essential. Rotating 7-day roster, benefits include discounted stays, staff meals, and growth opportunities within Accor.

Company Description

Join us at Accor & Pullman Auckland, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,​
Join us and become a Heartist®

Job Description

Pullman Auckland is looking for a talented and passionate Guest Services Agent wishing to expand their knowledge in a 5-star hotel environment.

As a Guest Services Agent, your primary responsibilities will include:

• Welcome guests from all corners of the world to our beautiful hotel, growing relationships with new and regular guests.
• Ensure accuracy and professionalism with information and payments during arrivals and departures.
• Work closely with a fantastic team, fostering positive relationships with other Pullman Auckland departments, including Housekeeping and Reservations.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Experience in a busy hotel environment
• Proven reception exposure and experience is an advantage
• Exceptional attention to detail and a nature that successfully connects with all guests
• The right to work in New Zealand
• Full NZ Drivers license and Opera Cloud knowledge is an advantage, but not necessary.
• Be able to work a rotating roster across 7-days including weekends and public holidays 

Additional Information

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor