Guest Services Associate

JobsCloseBy Editorial Insights

Miral Experiences is hiring a Guest Services Associate for a full-time onsite role in the United Arab Emirates. You will warmly welcome guests, manage queues, sell tickets via POS, handle cash and card payments, and ensure adherence to cash controls while informing guests about promotions and attractions and proactively upselling. The role also covers lost and found, guest surveys, safety, and working outdoors in varying weather to keep the park running smoothly. Essential: fluent English, basic computer skills, genuine guest engagement, flexibility, and integrity. Desirable: theme park experience and higher secondary education. To apply, highlight cash handling, POS and upsell successes, strong customer service examples, teamwork, and readiness for outdoor shift work in UAE with reliable, clear communication to diverse guests.

At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

Job Description

• Welcome guests in a friendly and professional manner
• Engage each guest as a unique individual and listen attentively to their requests
• Manage and maintain queue lanes efficiently
• Sell tickets and other products via a computerised Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
• Efficiently manage all guest services operational areas
• Manage lost and found counter according to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
• Fondly bid farewell to all guests exiting the park

Essential:

• English proficiency (spoken & written)
• Basic computer knowledge
• Ability and genuine willingness to entertain/engage guests
• Flexibility
• High levels of respect and integrity

Desirable:

• Theme park/water park experience
• Higher secondary or equivalent