Guest Services Attendant - Casual/Part-Time/ Full Time

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Fairmont Banff Springs is seeking a Guest Services Attendant to manage the front driveway, assist with parking and luggage, deliver items promptly, and personally orient guests to their rooms with a friendly, professional touch. The role offers clear growth with starting pay at 22.82 per hour, with increases after six months and at three years, reaching 29.51, though note there is no staff accommodation and employment status will be discussed at interview. Key requirements include a Class 5 license with a clean five year driving abstract, the ability to lift 70+ lbs, stand for 8 hours, and work outside in extreme weather; driving automatic and standard vehicles is a plus. Applicants must be legally eligible to work in Canada; apply at banffspringsjobs.com and mention accommodations if needed, or contact [email protected] for accessibility needs.

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Always lending a helping hand with a smile. As a Guest Services Attendant, you will take care of the guests as soon as they step foot onto the driveway.  Your passion for the hotel and respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive ensuring a lasting impression.

Starting Rate: $22.82

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.51

Note: This position does not include staff accommodation.

Employment Status will be discussed in the interview based on your availability. 

Job Duties Include:  

• Owning the front driveway, assisting our arriving and departing guests with parking and retrieving guest vehicles while providing exceptional service
• Assist with the loading and unloading of luggage to and from guest vehicles
• Timely delivery of guests’ luggage, messages and any other items for delivery within the Hotel
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Other duties as assigned

Qualifications

Your Skills & Qualifications:

• Must have a Class 5 Driver License in good standing, 5 year drivers abstract dated within 30 days
• Service focused personality is essential; customer service experience is an asset
• Must be able to lift and push 70+lbs and be able to be on your feet for 8hrs
• Must be able to work outside in extreme weather conditions
• The ability to driver both automatic and standard vehicles an asset

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• This position does not offer Staff Accommodations
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

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