HCS - Telehands - Ashburton

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An onsite Ashburton role with Triton Hearing, part of Sonova, supporting TeleAudiology services and running the Ashburton clinic with a focused approach. You will support tele-audiology appointments, perform hearing aid repairs with training, manage the diary and reception, process insurance and government claims, run CRM reports, and help with local marketing. The right candidate loves helping people, communicates confidently with the public, and can juggle tasks in a busy clinic while wanting to train as a Tele Assistant. If you’re autonomous yet collaborative, have solid computer skills, and are ready for a fast paced role, apply now or contact Anna Newman at [email protected].

At Triton Hearing we’re changing hearing, for good!   We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives.  Our talented people work as a team to make this happen.  They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team!

About the role:

This is a varied role that will support TeleAudiology for our Ashburton clinic and assist with the overall smooth running of TeleAudiology consultations. You'll be working with our Tele-Audiologists to provide care for our clients in our busy Ashburton clinic. You’ll be helping provide quality hearing assessments and hearing aid fitting services, client referrals for treatment of hearing related problems while providing service excellence.

You will also provide outstanding client service to our community and facilitate an excellent client journey while being responsible for the efficient administrative running of the clinic.

Find out about TeleAudiology at Triton Hearing here.

This role is based onsite in our Ashburton clinic, Monday - Friday.

• Client tele-audiology appointments: Be the tele-hands working with our tele-audiologists to support our client care - with full training provided
• Technical skills: Perform in-house hearing aid repairs with full training provided.
• Clinic operations: Take charge of managing the day-to-day operations of the clinic.
• Reception duties: Be the welcoming face of our clinics, handling all reception responsibilities.
• Diary management: Efficiently manage the clinic diary to ensure smooth scheduling and operations.
• Administrative tasks: Process insurance applications, government subsidies, and ACC claims.
• Data management: Run reports through our CRM system to keep everything on track.
• Community engagement: Participate in local marketing initiatives to promote our services.

About you:

• You have a genuine desire to help people, offering exceptional service and care to every client.
• You’re comfortable communicating with the general public, handling walk-ins with confidence while being able to prioritise tasks as they arise.
• You are eager to develop your knowledge in Audiology, with the desire to train as a Tele Assistant.
• You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
• You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.

If you are ready for a role that keeps you on your toes and allows you to make a significant impact in the Hearing Care Industry, this is the opportunity for you!

Apply now or if you have any questions please reach out to Anna Newman, Talent Acquisition Partner, [email protected].