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Head Coach

SEVEN
Full-time
On-site
Dubai, 03

JobsCloseBy Editorial Insights

SEVEN seeks a full-time Head Coach in Dubai to lead the coaching team, oversee branch operations, recruit and mentor coaches, and deliver 32 group classes, with emphasis on safety and member experience. You will run staff meetings, manage schedules, and maintain records in Zoho and Gantner, serving as the liaison between coaching, HR, and management while supporting marketing initiatives. Requirements include a current fitness certification, fluent English, and proven leadership, communication, and program planning experience. Benefits include hourly pay with performance bonuses, club access, career growth, and a supportive culture. Apply by showing measurable impact across multi-branch operations, KPI delivery, and readiness to work onsite in Dubai.

The Head Coach is responsible for leading, managing, and developing the coaching team while ensuring high standards of training, performance, safety, and member experience. This role oversees coaching programs, enforces company policies (including uniform and conduct), and works closely with management to deliver consistent, high-quality services aligned with the organization’s goals. Key Responsibilities and Expectations:
  • Supervise and manage daily operations of all branches (remote meetings for properties that are not accessible).
  • Recruit, train, and oversee fitness coaches falling under the Group's umbrella.
  • Develop and implement fitness programs and schedules.
  • Deliver a minimum of 32 group classes per month as part of their regular duties.
  • Ensure all fitness equipment is properly maintained and operational and immediately report any faults, damages, or maintenance needs to management.
  • Manage member relations and handle customer complaints regarding coaches or class delivery.
  • Conduct regular staff meetings with all coaches alongside the branch managers.
  • Monitor and manage the class schedule to ensure classes are fairly distributed between coaches.
  • Ensure compliance with health and safety regulations for all fitness equipment and class activities.
  • Maintain accurate records of membership and attendance alongside the internal software (CRM, Zoho, Gantner) and branch managers.
  • Provide excellent customer service by addressing client needs when brought forward from the branch managers.
  • Oversee the cleanliness and organization of the facilities, with the assistance of the branch managers, and raise any concerns immediately to facilities management and housekeeping.
  • Maintain and store the trainers’ certifications that fall under the Group's umbrella in collaboration with HR.
  • Establish and monitor key performance indicators (attendance, class utilization, retention rates) and provide monthly performance reports to management.
  • Report all attendance, behavioural, or disciplinary concerns to HR immediately.
  • Document any shortfalls on the coaching team in Asana for HR follow-up.
  • Coordinate with assistant head coaches to delegate day-to-day tasks, ensure consistency across all branches, and maintain smooth communication between branches.
  • Act as the primary point of contact between the coaching team and management/HR for escalations and operational updates.
  • Support marketing initiatives by providing input on new programs or activations when required.

Requirements

  • Current certification from a recognized fitness organization
  • Strong knowledge of exercise techniques and fitness principles
  • Excellent communication and interpersonal skills
  • Ability to motivate and inspire participants of diverse fitness levels
  • Proficiency in using fitness equipment and fitness technology
  • Strong organizational and time management skills
  • Ability to adapt and respond to participant needs
  • Fluency in English (required)
  • Proven leadership and team management skills
  • Experience in program planning and strategic development
  • Ability to supervise and mentor coaching staff
  • Strong decision-making and problem-solving abilities
  • Conflict resolution and team culture development skills

Benefits

  • Hourly rate based on experience and qualifications.
  • Potential for bonuses or incentives based on performance and class attendance.
  • Club Access: Full access to SEVEN/GRAY Wellness Club facilities and classes
  • F&B Discount: 50% off all in-house food and beverage items at The Dose 
  • Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
  • Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being