Head of Account Management (all genders)

JobsCloseBy Editorial Insights

SCAYLE is seeking a Head of Account Management to lead and develop a high performing team serving enterprise customers, fostering a customer centric, commercially minded culture with clear KPIs and scalable onboarding. You will own retention and expansion, oversee portfolio health, and build trusted relationships with executive stakeholders while aligning customers with internal Product, Technical and Commercial teams. The role requires 8+ years in senior account management or customer success in SaaS or e commerce, a strong commercial mindset, hands on leadership, and a data driven approach, plus excellent communication. Nice to have: experience with enterprise commerce platforms and German language. Apply online with a focused CV highlighting quantified impact and cross functional collaboration; benefits include flexible hours and an international environment.

Company Description

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

Job Description

• Lead, coach, and develop a team of Account Managers supporting enterprise customers
• Foster a customer-centric, commercially minded, and high-performance culture
• Define clear goals, KPIs, and development paths for your team
• Drive hiring, onboarding, and enablement initiatives to scale the organization
• Act as a hands-on leader, supporting your team in complex customer situations and strategic initiatives
• Oversee the health, success, and long-term development of our enterprise customer portfolio
• Build trusted relationships with executive stakeholders and decision-makers
• Support key accounts through strategic planning, executive business reviews, and value realization initiatives
• Ensure customers maximize adoption, business outcomes, and value from the SCAYLE platform
• Act as an escalation point and trusted advisor for complex customer challenges
• Own customer retention and expansion strategies across the portfolio
• Identify opportunities for upselling and cross-selling in collaboration with Sales and Customer Success
• Monitor portfolio performance and proactively manage risks and opportunities
• Drive sustainable account growth through strong customer partnerships and business impact
• Act as a strategic interface between customers and internal Product, Technical, and Commercial teams
• Help define and optimize scalable account management processes and governance structures
• Contribute to the evolution of SCAYLE's customer engagement strategy and service offering
• Align business and technical stakeholders to ensure outstanding customer experiences

Qualifications

• 8+ years of experience in Account Management, Customer Success, Consulting, or other customer-facing leadership roles within SaaS, E-commerce, or technology environments
• Proven success in leading, coaching, and developing high-performing customer-facing teams
• A strong commercial mindset combined with a passion for customer success, value creation, and long-term relationship building
• Confidence in engaging with senior stakeholders and building trusted relationships at C-level
• The ability to navigate complex organizations and align business, technical, and customer stakeholders around common goals
• Hands-on experience managing customer retention, expansion, customer health, and portfolio performance
• A highly analytical and KPI-driven approach, paired with the ability to make data-informed decisions
• A passion for working in fast-paced, high-growth environments and building structures, processes, and teams that scale
• Excellent communication, presentation, and stakeholder management skills
• Fluency in English

Nice to Have

• Experience with enterprise commerce platforms such as Salesforce Commerce Cloud, commercetools, SAP Commerce, or Shopify Plus
• Experience scaling teams and processes in high-growth SaaS organizations
• German language skills

Additional Information

Main Benefits

• Flexible working times 
• 40% discount on our ABOUT YOU online shop 
• Fresh fruits + drinks everywhere 
• Language courses (German & English)
• Free sports courses & reduced price for Wellpass membership 
• Subsidized public transportation ticket 
• Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
• Modern office in the city center of Hamburg 
• International working environment and English as company language
• Agile work environment and cross-functional teams 
• Dog-friendly office
• Professional training
• Company pension plan
• Help in relocation and VISA process

(Benefits may vary depending on location)

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.