Head of Building Services - 12 month fixed term opportunity

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Tauranga City Council is seeking a 12-month fixed term Head of Building Services to lead the Regulatory & Compliance function while the current head is on external secondment. The role demands decisive leadership delivered through influence, strong stakeholder relationships, and a balance of regulatory rigour with customer service to deliver fair, timely outcomes. You’ll provide people and operational leadership, shape decision making within a legislative framework, manage risk and escalations, and lift team capability. To apply, showcase proven regulatory leadership, ability to set direction, experience with Building Consent Authorities or similar, and a customer-focused mindset. Apply online by March 1; for questions contact Tracey Cotterell; NZ work eligibility required; diversity welcomed.

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

We’re offering a 12‑month fixed term opportunity to lead our Building Services Regulatory & Compliance function while the current Head steps into an external secondment.

This is a role where leadership really matters. You’ll lead through influence, build trusted relationships internally and externally, and set clear expectations around performance, service and decision‑making. You’ll balance regulatory rigour with a strong focus on relationships and customer service, supporting teams to do the right thing while maintaining confidence with our community and stakeholders.

Key responsibilities

• Provide strong people and operational leadership across the Building Services regulatory and compliance functions
• Build and maintain effective relationships with internal teams, customers and external stakeholders
• Champion consistent, fair and customer‑focused regulatory decision‑making
• Support managers and teams to lift capability, confidence and service delivery
• Manage risk and escalations, providing clear direction on complex or sensitive regulatory matters

What we’re looking for

You’ll bring proven leadership experience in a regulatory or similarly complex, high‑accountability environment. You’ll be confident setting direction, making sound decisions within a legislative framework, and holding yourself and others accountable.

You’ll also bring:

• The ability to lead through influence and build trust across the organisation
• A strong customer service mindset, balancing regulatory requirements with fair and timely outcomes
• Sound judgement when managing risk, escalations or complaints
• Experience working within, or alongside, a Building Consent Authority or similar regulated environment

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

You can find out more about working at Tauranga City Council here.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we'd love to hear from you. For more information, please contact Tracey Cotterell at [email protected]

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

We’re reviewing applications as they come in, so don’t wait!  Closing date for applications is Sunday 1st March.

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [email protected]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Job Description: Head of Building Services - 12 month fixed term opportunity