Head of Cliqit Rewards & Benefits

JobsCloseBy Editorial Insights

RACV is seeking a commercially astute senior leader to head Cliqit Rewards & Benefits in its Leisure division, owning strategy, growth and the member experience with full P&L responsibility for subscription revenue, partnerships, advertising and travel commissions. You will lead a cross functional team across Operations, Marketing, Business Development and Finance, manage vendors and wholesale partners, and partner with technology to shape the product roadmap and deliver customer centric enhancements. The ideal candidate has 10 to 15 years in loyalty, travel or hospitality, with a proven record of revenue growth and executive leadership. To apply, tailor your CV to show strategic impact, measurable results, cross functional influence with finance, marketing and tech, and loyalty program success. Confirm eligibility to work in Australia and willingness to undergo a criminal record check, and align with RACV values and inclusive culture.

Head of Cliqit Rewards & Benefits

Lead the strategy. Own the growth. Elevate the member experience.

We are seeking an accomplished and commercially astute senior leader to take on the role of Head of Cliqit Rewards & Benefits within our Leisure division. This is a pivotal leadership opportunity with full accountability for strategy, performance and innovation across the Cliqit program.

Cliqit sits at the heart of our member value proposition. As the leader of this business, you will define and deliver a clear strategic vision that drives revenue growth, strengthens partnerships and enhances customer loyalty. You will operate at both a strategic and operational level, ensuring that the platform continues to evolve in line with market expectations while delivering strong commercial outcomes.

With full P&L responsibility, you will be accountable for subscription revenue, partnership and advertising income, and commission generated through travel product sales. You will work closely with stakeholders across finance, digital and technology, marketing, travel and member partnerships to ensure alignment and successful delivery of strategic priorities. This role requires a leader who can influence at executive level while also remaining close enough to the business to drive operational excellence.

You will oversee the day-to-day operations of Cliqit, including the management of third-party vendors and wholesale partners. Leading a diverse team across Operations, Marketing, Business Development and Finance, you will foster a high-performance culture focused on accountability, innovation and continuous improvement. Collaboration with the Leisure Marketing team will be essential to ensure targeted and effective campaigns that support revenue and engagement objectives.

In partnership with technology teams, you will also guide the ongoing development and optimisation of the Cliqit platform. You will shape the product roadmap, ensuring the platform remains competitive, customer-centric and aligned with evolving industry trends. A strong focus on customer experience will underpin all activity, ensuring that rewards and benefits offerings enhance satisfaction, loyalty and long-term value.

To succeed in this role, you will bring 10–15+ years of senior leadership experience within loyalty, travel, tourism or hospitality sectors. You will have a proven track record of managing complex P&Ls, leading cross-functional teams and delivering measurable revenue growth. Experience in loyalty programs or membership-based organisations will be highly regarded, along with a demonstrated ability to drive operational efficiencies and execute strategic initiatives at scale.

This is a rare opportunity to shape the future of a growing rewards and travel platform, influence enterprise-level strategy and make a meaningful impact on customer engagement and commercial performance.

If you are a forward-thinking leader with strong commercial acumen and a passion for delivering exceptional customer value, we encourage you to apply.

The RACV difference 

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process 

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.