Head of Domestic Cabin Crew

JobsCloseBy Editorial Insights

Qantas is seeking a Head of Domestic Cabin Crew to lead one of Australia’s largest cabin crew operations, overseeing 2,500+ crew with end-to-end accountability for strategy, performance and the people experience across multi-entity operations. The role demands 15+ years of senior operational leadership in complex regulated environments, a proven track record transforming culture and performance, deep expertise in industrial relations and EBA strategy, and strong commercial acumen with substantial budget stewardship. You’ll shape long-term operational and customer strategy, guide a senior leadership team, and drive safety, service and productivity improvements while navigating IR and regulatory requirements. To apply, tailor your resume to evidence leadership at scale and outcomes, include STAR stories, and upload your resume only; applications close 12 January 2026, Sydney onsite, full-time.

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead one of Australia’s largest cabin crew operations, overseeing 2,500+ crew and delivering safety, service and operational excellence. 
• Shape the future of Qantas Domestic Cabin Crew through long‑term workforce and cultural transformation. 
• End‑to‑end accountability for performance, Customer, NPS, cost and strategic improvement. 

Our people and customers are at the heart of everything we do. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Our Cabin Crew team members are the heart of our airline, representing our commitment to exceptional customer experience and forming the foundation of our dynamic frontline workforce. 

As the Head of Domestic Cabin Crew, you’ll lead one of Australia’s largest and most complex cabin crew operations, with full accountability for strategy, performance and the overall people experience across multiple entities and thousands of crew. You’ll shape and execute long‑term operational and customer strategies, guide a substantial leadership team, and ensure regulatory, safety and service standards are consistently met. Your role will influence everything from workforce structure and operating models to productivity uplift and day‑to‑day operational effectiveness, positioning the domestic cabin crew business for ongoing success. 

You’ll also be responsible for navigating a sophisticated industrial environment, including the development of EBA strategies, labour models and workforce planning that support flexibility and cost competitiveness. With stewardship of a significant operating budget, you’ll drive financial performance, cultural uplift and operational improvement, while developing future leadership capability across the organisation. Your work will enable sustained improvements in customer experience, engagement, and safety outcomes, ensuring the Domestic Cabin Crew operation continues to deliver at the highest standard. 

You’ll have -  

• Over 15 years’ experience in large‑scale operational leadership within complex, multi‑site environments, ideally in aviation or highly regulated industries. 
• A proven track record in leading large teams and driving cultural, operational and performance outcomes across diverse and industrialised workforces. 
• Deep expertise in industrial relations, including developing and delivering EBA strategies, navigating complex IR landscapes, and implementing labour models that enhance flexibility and cost performance. 
• Demonstrated experience shaping and executing long‑term operational, customer and workforce strategies, with the ability to drive transformation across multiple business units. 
• Strong commercial and financial acumen, with experience managing substantial budgets and delivering meaningful improvements in cost, safety, service and productivity. 
• A sophisticated understanding of safety, risk and regulatory compliance, with experience partnering with regulators and embedding safety‑led practices within large operational teams. 
• Highly developed leadership and stakeholder influence skills, with the ability to build capability, develop senior leaders and align cross‑functional teams behind strategic goals. 
• Exceptional communication, judgement and resilience, with a demonstrated ability to lead through complexity, guide change, and maintain performance in fast‑paced, high‑stakes environments. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
•  We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure, and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices, and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app, or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. 

Join us as we reimagine the customer experience and lead a frontline workforce that sets the standard for excellence. If you’re ready to make a meaningful impact, we’d love to hear from you. 

To apply please upload your resume only, no cover letter required. 

Applications close: Thursday 12 January 2026.