Head of Employee Relations

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RACV is seeking a strategic Head of Employee Relations to set the ER agenda for RACV in Melbourne, owning governance, investigations and enterprise bargaining with senior leaders to deliver outcomes. You’ll lead the ER Advisory function, ensure compliance with awards and frameworks, and represent RACV in Fair Work. Success hinges on ER/IR leadership, solid knowledge of Australian employment law, proven dispute resolution and change program experience. A qualification in HR, Law or Workplace Relations is required, with admitted lawyer status highly desirable. To apply, send your CV and a brief cover letter explaining your ER impact, plus work eligibility and consent to a police check.

• Melbourne, Victoria | RACV Head Office
• Full time | Hybrid Working
• A Competitive Salary | Discounts on Selected RACV Products

About the Opportunity

As Head of Employee Relations, you will set and deliver the ER strategy across the RACV Group while remaining closely involved in complex cases. You’ll partner with senior leaders, drive governance and compliance frameworks, and lead a high-performing ER advisory function.

Reporting to the General Manager, People & Culture, you'll be the go-to expert on all things ER — providing high-level technical advice and partnering with leaders across the business to navigate everything from performance management to workplace investigations and employee relations matters.

What you’ll do

• Lead and implement ER and industrial relations strategy aligned to business outcomes
• Provide expert advice on complex ER matters including performance, conduct, grievances and disputes
• Manage senior workplace investigations and oversee case resolution across the group
• Lead enterprise agreement negotiations and end-to-end ER change initiatives
• Ensure compliance with employment legislation, modern awards and industrial instruments
• Oversee ER governance, risk and compliance frameworks, audits and reporting
• Represent the organisation in Fair Work and external forums
• Lead, coach and uplift capability across the ER Advisory team and broader P&C function

What you’ll need to be successful

• Extensive experience in Employee/Industrial Relations, including leadership of ER teams
• Strong working knowledge of Australian employment legislation and industrial frameworks
• Proven experience managing complex ER cases, investigations and dispute resolution
• Experience leading enterprise bargaining negotiations and IR change programs
• Commercial mindset with the ability to influence senior stakeholders
• Tertiary qualification in HR, Law, Workplace Relations or similar
• Qualified Lawyer (admitted to Practice) Highly desirable

Why RACV?

• Work for a purpose-led organisation that puts members and people first
• Generous discounts across RACV products and Services
• Hybrid working and a vibrant CBD office
• A genuine commitment to your career development, wellbeing and work-life balance
• A values-driven culture (IACT) where you can truly be at your best

Ready to apply?

If you're an ER leader ready to make a real impact at a much-loved Victorian icon, we'd love to hear from you. Apply now with your CV and a short cover letter telling us why this role is the one for you.

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.  

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.