Head of Partnerships Services

JobsCloseBy Editorial Insights

Kogan.com is seeking a commercially minded, hands-on leader to own the core white-label service pillars across Australia and New Zealand, responsible for end-to-end vertical performance from contract execution through billing and reconciliation, while managing P and L, negotiating partnerships, and guiding product implementations with strong project management. This role is data driven and requires the ability to present P&L insights to the executive team while diving into technical rollout details to ensure a flawless customer experience, with potential travel across ANZ and the option to be Head of Partnerships Services or Partnerships Manager depending on experience. To apply, tailor your CV and cover letter to show concrete examples of lifecycle management, margin optimization, and successful launches; demonstrate cross-functional influence, dashboards you have built, and regulatory compliance work. Be prepared for testing and note that a National Police Record check and full Australian working rights are required.

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Kogan.com is a pioneer of Australian e-commerce and a dynamic powerhouse in the ANZ retail and services landscape. We are obsessed with efficiency, data, and delivering the best value to our millions of customers. We don’t just sell products; we power a massive ecosystem of white-label services—from Mobile and Internet to Energy, Travel, and Financial Services.A new role to the business, we are looking for a commercially-minded, hands-on leader to take full ownership of our core white-label service pillars across Australia and New Zealand.
This is a high-impact, P&L-adjacent role that requires a rare blend of high-level business development and operational execution. As the manager of your verticals, you will be responsible for the entire lifecycle of our services;  from launching new products and managing partner relationships to handling the daily project management and administrative tasks that keep these businesses functional.
You must be a data-driven operator who is just as comfortable presenting P&L insights to the executive team as you are diving into the technical details of a service rollout to ensure a flawless customer experience.If you’re a high-performer who is ready to roll up your sleeves, take absolute ownership, and drive the next phase of our services evolution, apply today!
Please note, this role may require travel within Australia and New Zealand. We have flexibility for this role to be a Head of Partnerships Services or a Partnerships Manager, depending on level of experience.

In this role you’ll be responsible for:

• End-to-End Vertical Ownership: Drive the commercial performance of service products from contract execution through to final customer billing and reconciliation
• P&L Management: Monitor vertical health (subscriber growth, churn, and revenue) and identify levers to improve margins and long-term profitability
• Commercial Negotiation: Evaluate and challenge new partnership proposals; optimise existing white-label agreements to ensure healthy commercial terms and operational viability
• Product Implementation: Lead the "hands-on" rollout of new service features and product expansions, acting as the primary project manager
• Milestone Tracking: Develop project timelines, track delivery milestones, and ensure all internal and external stakeholders meet deadlines
• Troubleshooting: Serve as the first point of escalation for operational failures (e.g., API sync issues or billing discrepancies), coordinating directly with technical teams for resolution
• Internal Translation: Act as the primary bridge between external partners (Telcos, Utilities, Banks) and internal departments (Marketing, Tech, Customer Support).
• Briefing & Coordination: Translate partner requirements into actionable internal briefs to ensure product launches and updates are seamless
• Financial Integrity: Manage critical administrative tasks, including the auditing of monthly partner invoices and the maintenance of pricing tables
• Regulatory Alignment: Ensure all compliance documentation and regulatory requirements for each vertical are filed and maintained in accordance with ANZ laws
• Performance Reporting: Build and maintain dashboards to provide the executive team with a transparent view of vertical health and performance trends

To be successful in this role, you should be:

• University degree qualified in a relevant field such as Commerce, Business, Engineering or a related discipline.
• Experienced in Partnerships, Commercial Operations, or Category Management, with a preference for those from multi-service, white-label, Retail, or eCommerce backgrounds.
• A proven performer in managing complex project lifecycles and hitting strict deadlines without the need for hand-holding.
• Deeply familiar with unit economics, margin optimization, and complex contract structures.
• Able to influence high-level external partners while effectively briefing internal technical and creative teams
• A self-starter who treats your assigned verticals as your own business and takes immediate action when operational issues arise
• Confident working cross-functionally to drive commercial outcomes across the organisation
• An excellent communicator with the stakeholder engagement skills required to build trusted relationships and influence key decision-makers
• Highly organised, with a sharp attention to detail and the ability to manage multiple opportunities, competing priorities, and tight deadlines simultaneously
• A versatile operator with a "do-er" mentality, capable of pivoting between high-level strategy and granular execution—whether that means presenting to the CEO, troubleshooting back-end plan fixes, or navigating diverse regulations across different service pillars without losing a beat

Why Kogan.com?

• Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
• Your role has a lot of ownership, autonomy and little red tape
• You’ll be empowered to achieve positive outcomes and your work will have a real impact
• You’ll be at the forefront of the eCommerce industry  with us and be part of a company that are the Pioneers of eCommerce in Australia
• Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
• A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

To apply
Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.
Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably.
Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it! 
About UsWe’re Kogan.com, Pioneers of eCommerce in Australia.
At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future,  and get to do it with a great team culture and benefits!
Join Kogan.com to master your craft, do your best work, make a real difference and work with the best.  At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment. 
Heads up!Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply!All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights