Head of Sales Support

JobsCloseBy Editorial Insights

ENGIE UK is seeking an experienced Head of Sales Support in Leeds to lead a 30-strong team, delivering strategic direction, operational excellence and compliant, high-quality processes that fuel growth. You will oversee pre and post‑sales activities, manage workflows and systems (Junifer, CRM, CSPs), drive continuous improvement and provide robust reporting to senior leadership while handling escalations and strengthening stakeholder relationships. The role requires proven senior management in sales support, strong leadership, commercial awareness with budget control, excellent communication and negotiation skills, and knowledge of gas and electricity processes; a degree or equivalent is expected. To apply, tailor your CV to show tangible cost-to-serve reductions, system optimisations, and contributions to B2B strategy, with a concise, impact-driven cover letter that reflects ENGIE’s culture of collaboration and innovation.

Head of Sales Support

Location: Leeds
Division: UK-Europe / UK Retail / Sales
Reports to: Chief Sales Officer – ENGIE UK Supply

Join ENGIE UK and help shape the future of energy.
We’re looking for an experienced and dynamic Head of Sales Support to lead our Sales Support function, driving operational excellence and delivering outstanding service to our customers and partners.

About the Role

As Head of Sales Support, you will provide strategic direction and operational leadership for a team of around 30 professionals. Your mission is to ensure efficient, compliant, and high-quality processes that support our growth objectives. You’ll manage pre- and post-sales activities, oversee key systems, and implement continuous improvement initiatives to optimise performance and minimise cost to serve.

Key Responsibilities

• Lead and develop Sales Support teams, fostering a high-performance culture.
• Drive strategic and operational improvements across all customer segments.
• Ensure robust, documented processes and compliance with industry regulations.
• Manage workflows, tenders, and key systems (Junifer, CRM, CSPs).
• Provide accurate reporting and insights to senior leadership.
• Resolve escalations and maintain strong internal and external relationships.
• Influence wider B2B sales strategy and contribute to proposition development.

What We’re Looking For

• Proven senior management experience in sales support or similar.
• Strong leadership and motivational skills.
• Commercial awareness and ability to manage budgets.
• Excellent communication, negotiation, and problem-solving abilities.
• Knowledge of gas and electricity industry processes.
• Degree-level qualification or equivalent experience.

Why ENGIE?

• Be part of a global leader in energy and services.
• Opportunity to shape processes and deliver real impact.
• Competitive salary and benefits package.
• A culture of innovation, collaboration, and continuous improvement.

Ready to lead and make a difference?
Apply now and help us deliver exceptional service and support to our customers.