Health Services Support Officer

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Health Services Support Officer at Hato Hone St John is a full time onsite role based in Hamilton (Te Manawa Taki) focused on keeping Patient Transfer Services running smoothly through proactive planning, roster management, and effective stakeholder liaison to meet contractual obligations. You will oversee rostering, ensure fleet and equipment meet audits and safety standards, onboard new staff, and serve as a credible operational role model while implementing new systems and training. The ideal candidate has a current NZ Authority to Practice as a First Responder (training available), a clean NZ driver’s licence, is physically fit, and able to work weekends with some travel. Apply by 1 February 2026 by contacting Nik Canoville for a confidential chat; they welcome diverse applicants and offer accessibility accommodations.

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteers work across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. 

Job Description

This position is a dynamic and responsive role with a focus on ensuring our people have the tools and support they require to perform and enjoy their roles daily. You will play a key part in supporting the day-to-day operational service delivery of Patient Transfer Services across the Te Manawa Taki region. 

Acting as a point of contact for key internal stakeholders as well as building and maintaining external stakeholder relationships to ensure contractual obligations are met. A role built to stretch and grow existing skills and strengths, including but not limited to:  

• Responsible for ensuring the daily operational efficiency of the service through effective forward planning and coordination. This includes proactive liaison with Rosters, the Integrated Operations Centre (IOC), and IOC Health Transport (HT) to resolve operational issues as they arise. 

• Oversee and coordinate staff rosters, ensuring adequate shift coverage and continuity of service. Anticipate and plan for future operational requirements to maintain service delivery. 

• Ensure operational fleet and equipment meet audit and compliance requirements and are maintained in a safe, serviceable, and fit-for-purpose condition. Support regular audits and follow up on corrective actions to maintain operational readiness and safety standards 

• Delivery of the onboarding and orientation of new staff.  Provide ongoing support to ensure engagement and successful integration into the team.

• Be a visible, credible operational role model for Health Services and wider ambulance operations.

• Ability to motivate, inspire and support others while ensuring the service delivery expectations are understood and adhered to. 

• Support the implementation of new systems and training of staff. Build & maintain strong, positive relationships with all team members and stakeholders both internal and external 

• Foster a positive, inclusive, and open work culture that encourages collaboration, respect, and continuous improvement. 

• Excellent written & interpersonal communication skills. Confident use of Microsoft Suite, i.e. Excel, word, PowerPoint  

This opportunity is full time permanent, working Monday – Friday, Te Manawa Taki based with travel required. 

Qualifications

To be successful in this role, you will have: 

• A current New Zealand Authority to Practice at First Responder (training can be provided for the right candidate)  
• Hold a current and clean NZ driver's licence 
• Physically fit and able to ensure excellent self-care 
• Ability to work weekends 

Additional Information

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 1st February 2026.

For further information please contact Nik Canoville, Recruitment Advisor on 027 212 9994 for a confidential discussion or email [email protected]

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.