High Jewelry Manager

JobsCloseBy Editorial Insights

This role at Tiffany & Co MEA is a senior leader charged with growing the High Jewelry business across the Middle East and Africa, combining strategic sales planning, flagship store activation such as delivering 50 percent of high jewelry sales at Dubai Mall for pieces over 10 carats, and building a high-caliber team with the High Jewelry Academy. Success hinges on deep client relationships with VICs, strong market insights, and cross functional collaboration with retail and product teams, plus readiness to travel widely. To apply, spotlight measurable wins in luxury jewelry, leadership and training impact, English fluency with Arabic language advantage, and a clear plan to elevate client experiences.

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

The High Jewelry Manager for Tiffany & Co. MEA will be a pivotal leader responsible for driving the growth and development of the High Jewelry business across the Middle East and Africa region. This role requires a deep understanding of the luxury market, exceptional client relationship skills, and a strategic vision to elevate Tiffany & Co.'s position as a leader in high jewelry. The successful candidate will be passionate about high jewelry, possess a strong business acumen, and be adept at building and leading high-performing teams.

Key Responsibilities:

• Business Development & Sales:
  • Develop and execute strategic plans to achieve and exceed high jewelry sales targets across the MEA region.
  • Ensure a significant focus on high-value sales, with a specific objective to achieve 50% of sales at Dubai Mall for pieces over 10 carats.
  • Work closely with retail teams to optimize high jewelry assortment planning and stock development, ensuring a compelling and relevant offering for our discerning clientele.
  • Actively animate stores to create an exceptional high jewelry experience for clients.
• Client Relationship Management:
  • Cultivate and nurture relationships with Very Important Clients (VICs) through bespoke experiences and engagements in high-value environments such as art galleries, private members' clubs, and exclusive events.
  • Deeply understand the lifestyle, preferences, and desires of our high jewelry clients to provide personalized service and build lasting relationships.
• Team Leadership & Development:
  • Recruit, build, and lead a dedicated high jewelry team, fostering a culture of excellence, passion, and client-centricity.
  • Implement comprehensive training and coaching programs for the high jewelry team and broader retail teams, focusing on product knowledge, sales techniques, and client engagement.
  • Drive the High Jewelry Academy training program to ensure all relevant personnel possess unparalleled expertise.
• Product Expertise & Market Insight:
  • Maintain an in-depth knowledge of the high jewelry market, including trends, competitor activities, and client preferences.
  • Possess strong knowledge of watches to complement high jewelry offerings and client discussions.
  • Provide insights and feedback to regional and global teams on product development and market opportunities.
• Regional Travel:
  • Undertake regular business travel across the MEA region to support retail teams, engage with VIC clients, and identify new business opportunities.

Qualifications:

• Proven experience in high jewelry sales and management within a luxury retail environment.
• Demonstrated ability to develop and grow a high jewelry business.
• Exceptional client relationship management skills with a strong network of high-net-worth individuals.
• Strong leadership capabilities with experience in team building, training, and coaching.
• Deep passion for high jewelry and an intricate understanding of gemstones, craftsmanship, and design.
• Knowledgeable in luxury watches.
• Strategic thinker with excellent analytical and problem-solving skills.
• Impeccable communication, presentation, and interpersonal skills.
• Fluency in English is required; Arabic and other regional languages are a significant advantage.
• Ability to travel extensively across the MEA region.