Hospitality All-Rounder

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NRMA Parks & Resorts is seeking a Hospitality All-Rounder for Pumphouse Point, a casual, remote role at Lake St Clair with staff accommodation and your own vehicle essential. You’ll contribute across guest services, housekeeping and food and beverage, with a focus on delivering a warm guest experience and flexibility to cover multiple areas as needed. Ideal candidates bring solid guest service experience, familiarity with booking systems such as NewBook or Opera, RSA, Food Safe and a Certificate II in Hospitality. Note this location is not eligible for WHM visa days. Apply via the NRMA careers site, highlight relevant experience, a six month commitment, and readiness for pre-employment checks.

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Pumphouse Point is an adults-only retreat nestled on Lake St Clair, just 2.5 hours from Hobart. This hidden gem features 21 rooms in two converted heritage buildings, offering an intimate escape in World Heritage wilderness. Only 10 minutes away, the Derwent Bridge Wilderness Hotel boasts soaring ceilings, exposed beams, and a grand double-sided fireplace at the heart of its bar and restaurant—perfect for relaxing by the fire, enjoying a meal, and sipping a drink in a classic alpine pub. 

Job Description

• Please note, Pumphouse Point is not in an eligible location to be counted towards WHM visa days
• As this role is based in a remote location, having your own vehicle is essential!
• Staff accommodation available

What you’ll do:

We are seeking an experienced, enthusiastic All-Rounder to join our team on a casual basis. Candidates will be mainly working in the department of their individual skillset and experience. We welcome both couples and individual applications who can commit for at least 6 months.

You will provide an exceptional experience to our guests by working in your skilled area or multiple areas of the business such as guest services and reservations, guest services, housekeeping or food and beverage. You may be involved and rostered to perform hands on engagement in all aspects of Pumphouse Point day to day operations as follows:

• Guest Services – A friendly face to welcome guests, reservations and bookings, communicating guest needs to other departments.
• Housekeeping - Cleaning/servicing rooms and public areas, maintaining clean and orderly storerooms/areas and par stock levels of linen, cleaning equipment and products for the rooms.
• Food & Beverage – Setting up, managing and hosting the breakfast buffet and shared-table dinner, prepare guest larder lunch packs, restock bars and mini bars.

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system (for candidates interested in working in Guest Services)
• Previous food & beverage experience
• Previous housekeeping experience
• Certificate II in Hospitality (Operations) or equivalent experience
• Problem solving skills including the ability to apply mathematical skills in a workplace context
• Flexibility to work across other areas of the business if required
• A reputation for providing excellent customer service, engaging in great conversations with our guests
• A vibrant attitude with the ability to work effectively as part of a busy team
• Good time management and an eye for detail
• An enthusiastic passion and pride in your work
• A current RSA accreditation
• Do Food Safely certificate of completion
• A current drivers licence and car are essential living in a remote location

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.