Hotel Assistant Manager (Overnight/Nonexempt)
Kimpton Hotels & RestaurantsJobsCloseBy Editorial Insights
Kimpton’s Hotel Assistant Manager Overnight is responsible for leading all hotel overnight operations, delivering top tier guest service, mentoring the overnight team, and ensuring smooth front desk and F&B coordination. You will review logs, gather incident details, coordinate arrivals, monitor VIP rooms, enforce key controls and fire safety procedures, schedule coverage, and resolve occasional guest incidents with diplomacy. Qualifications include at least 2 years of management in hospitality, a preferred bachelor’s degree, strong communication and integrity, familiarity with Opera and Microsoft Office, and the flexibility to work overnights, weekends, and holidays. To apply, showcase your leadership impact, guest satisfaction improvements, and incident handling in your resume and cover letter, and align with Kimpton’s culture of authentic connection and inclusivity.
What You'll Do
Lead all hotel overnight operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.
Some of your responsibilities include:
- Review Front Desk and F+B logbooks for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
- Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
- Inspect VIP arrival rooms.
- Supervise all duties performed by the overnight team.
- Coach, and counsel employees when necessary, using the correct documentation and techniques.
- Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.
- Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found.
- Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.
- Handle specialty guest overnight arrivals
What You Bring:
- 2 years of management experience in hospitality or similar industry.
- Bachelor's degree is preferred.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
- Ability to read, write, and verbally communicate effectively and professionally.
- Experience with Opera and Microsoft Office Suite is preferred.
- Flexible schedule, able to work overnight, weekends, and holidays when needed.
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.