Housekeeper Supervisor

JobsCloseBy Editorial Insights

Accor's Swissotel Al Ghurair and Swissotel Living Al Ghurair are seeking a Housekeeper Supervisor for a full-time, on-site role in Dubai to lead daily housekeeping operations for a 620-room upscale property. The role centers on delegating tasks, handling guest requests, inspecting rooms to Leading Quality Assurance standards, monitoring room status with Front Office, coordinating with Engineering, managing inventory, and training Room Attendants on SPI standards while providing ongoing performance feedback. To apply, tailor your resume to showcase supervisory housekeeping experience, guest-satisfaction improvements, and team leadership, confirm Dubai eligibility, and note that visa costs and flights are covered for selected candidates; apply on Accor careers.

Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

Job Description

• Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping  Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors

• Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction

• Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel

• Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation

• Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures

• Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands

• Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping

• Train Room Attendants on Standards of Performance (SPI’s) to maintain the desired level of performance and Leading Quality Assurance standards

Additional Information

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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