Housekeeping Manager – Residence

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are to:

• Managing Housekeeping Operations and Budgets
• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Understands and complies with loss prevention policies and procedures.
• Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Supervises Housekeeping and all related areas in the absence of the Assistant Executive Housekeeper
• Ensuring Exceptional Customer Service
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with Team member.
• Conducting Human Resources Activities
• Supports training initiatives for all current and new team members.
• Coaches, counsels and encourages associates.
• Manages payroll administration.
• Participates in the team member performance appraisal process, giving feedback as needed.
• Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
• Ensure that all team members are aware of and follow departmental SOP’s and LSOPs
• Coach and guide new members of the team / contracted staffs, putting in place proper orientation training and ongoing training and development for team members.
• Assist in managing relationships with suppliers/ contractor.
• Train team member to become multi skilled in all facets of housekeeping.
• Conducts assigned inspections of Public area.
• Ensures the highest standards of cleanliness, maintenance and safety by conducting daily inspections of guest elevator foyers, backspaces, and storage and supply rooms.
• To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
   

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Qualifications

• Proven experience in hospitality management or similar role
• Strong leadership, staff management, and customer service skills
• Excellent problem-solving, conflict resolution, and communication abilities
• Proficiency in organizational and time management skills
• Knowledge of hospitality industry standards and best practices