Housekeeping Supervisor

JobsCloseBy Editorial Insights

Accor is looking for a Housekeeping Supervisor in Queenstown to lead the five star boutique hotel housekeeping team, collaborating with the Head Housekeeper to ensure efficient, cost effective operations, exceptional cleanliness and guest care, and the delivery of MGallery Magic in line with brand values. You will determine work requirements, allocate duties, inspect rooms, drive on the job training, induct new staff, and develop rosters at least two weeks in advance while monitoring costs. A strong guest focus, safety leadership, and excellent communication are essential, along with a minimum of 12 months in a similar role with five star experience. This is a permanent part time role, minimum 30 hours per week, and we are not sponsoring.

Company Description

YOUR PURPOSE

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

• You will work with the Head Housekeeper to ensure the efficient and cost effective running of the Housekeeping function within the hotel, achieving the standards of cleanliness and guest care. Competently and confidently direct the Housekeeping Department in the cleaning duties required from thorough expertise and knowledge of the brand values, associated with five star boutique luxury.

Job Description

• Determine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers and Team Leaders.

• Oversee the work of the team, suggesting improvements and changes based on observation and feedback.

• Identify and deliver MGallery Magic for guests, based on their preferences and interactions, sharing intelligence with your colleagues through assigned systems.

• Inspect rooms and manage team productivity in line with Hotel guidelines.

• Establish on-going On Job Training Programme within the department to meet service standards and support team members with work based issues.

• Fully induct new staff into the team, department and hotel in the first week of their employment.

• Ensure that all team members under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.

• Effectively use guest feedback to improve product and service delivery.

• Openly communicate with team members ensuring regular briefings occur and all relevant information is passed on.

• Delegate duties so all aspects of the shift are covered

• Lead by example, maintain good staff morale.

• Develop weekly staff rosters at least fourteen days in advance to maximise production and guest service at an acceptable wage cost.

• Manage staff within performance guidelines.

• Ensure security of guest rooms and keys.

• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.

• Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper.

• Ensure the correct handling of guest laundry and lost property

• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.

• Respond to special requests with a sense of urgency.

• Ensure VIP rooms have correct amenities as requested by Front Office.

• Ensure that the Health Safety & Environmental policies and procedures are effectively communicated to all employees, contractors and volunteers and the control of visitors to worksites.

• Ensure that Department Safety Procedures and other safety information are prepared and complied with.

• Ensure that Department safety plans are developed in consultation with employees.

• Promote Health Safety & Environmental Management by leading by example.

• Any other reasonable instruction by your Manager

• When required, support the team in undertaking Room Attendant and Public Area cleaning duties:

• Clean guest rooms, storage areas and corridors
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished or replaced to the correct standards for the room type.
• Report any lost property following correct procedure.
• Carry out programmed/scheduled cleaning
• Ensure guest laundry is handled in line with hotel policy
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard
• Assist with regular equipment stocktaking
• Ensure the security of keys and guest rooms at times by adherence to security procedures.  Report any suspicious persons or items to Management
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.

As a Team Leader, you will support us in growing our distinctive culture by living the La Maison values of

• Passion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence
• Excellence: Comprehensive business approach, driving all levers to be best-in-class.
• Empowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.
• Proximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.
• Trust & Transparency: Share everything, no taboo. Feedback is a gift.
• Long Term Relationship: With everyone – create a strong sense of belonging.
• Bespoke & Free: 100% experience driven, tailored service. Unlock creativity.

Qualifications

• Minimum 12 months experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent numeracy, verbal and written communication skills.
• Appreciates and maintains an effective outlet for stress.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Hotel St Moritz

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. 

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Free gym access plus ski hire during the winter.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Permanent part-time position, minimum guaranteed 30hours a week.

Please note, we are not sponsoring for this position.