Housekeeping Supervisor - Cordis, Auckland

Cordis, Auckland by Langham Hospitality Group is recruiting for a Housekeeping Supervisor to join the onsite team in New Zealand. The hotel sits in Auckland's arts and culture district and is part of a global family of brands that includes The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the property is recognised as a premier luxury destination and contributes to delivering memorable experiences for guests. This full-time role sits on site at Cordis Auckland, and applicants must have current work rights in New Zealand. If you’re excited to lead a team and elevate guest comfort, this could be the right move. Click Apply Now to submit your application.

As a Housekeeping Supervisor, you’ll help keep guest rooms and public areas up to Cordis standards, support the day-to-day operations of the department, and guide and motivate Room Attendants to deliver consistently high service. You’ll balance hands-on help with leadership, ensuring the team stays organized and focused on delivering a welcoming environment for every guest.

If you thrive in a hospitality setting, enjoy overseeing a busy but friendly team, and want to grow your career within Langham Hospitality Group, this role may suit you well. It offers a stable onsite environment and a clear path to take on more responsibility within a renowned luxury brand.

Day-to-day rhythm in a luxury hotel

In this role, your core aim is to maintain the hotel’s high standards by supervising daily housekeeping operations, including room and public area cleanliness, and by guiding Room Attendants to meet Cordis’ expectations. You’ll conduct room inspections, including VIP rooms, to ensure presentation and cleanliness are consistently of a premium standard, while coordinating daily room assignments to ensure timely guest readiness. A big part of the job is supporting, training and coaching your team to uphold service standards and develop their skills, all while staying in close contact with desk control and other departments to keep operations smooth. You’ll monitor performance and workloads, offering guidance where needed, and you’ll respond promptly and professionally to guest requests and concerns. When needed, you’ll roll up your sleeves and help with room cleaning or other housekeeping duties, and you’ll always adhere to hotel procedures, health and safety requirements, and the hotel’s quality standards.

What it takes to lead the housekeeping crew

• A background supervising housekeeping in a hotel or similar hospitality setting, with hands-on experience guiding a team
• Strong leadership that motivates, coaches and supports colleagues
• Excellent communication in English, both spoken and written
• Impeccable attention to detail and a record of maintaining high cleanliness and presentation standards
• Solid organizational and time-management skills with the ability to prioritise tasks in a busy environment
• A proactive, hands-on approach and the confidence to resolve problems independently
• A genuine passion for hospitality and delivering standout guest service
• A positive, team-focused mindset and the ability to collaborate across departments
• Full flexibility to work a rotating roster across seven days, including weekends and public holidays

Pay, perks and practical details

The role is onsite at Cordis Auckland, part of Langham Hospitality Group, and comes with a set of benefits designed for long-term staff. You’ll enjoy dining and accommodation discounts, free nights at overseas hotels, staff meals, and a discounted parking rate of $6 per day. The hotel provides freshly pressed uniforms for each shift, and there are milestone service benefits along with opportunities to grow your career within Langham Hospitality Group. This is a full-time position in a renowned property, and you’ll be proud to work at New Zealand’s largest hotel.

In terms of scheduling, you’ll be on a rotating roster across seven days, which includes weekends and public holidays. The posting notes that applicants must already have work rights in New Zealand to be considered.

Advice for applicants

Lead your resume with the kind of housekeeping leadership you’ve delivered, especially any experience supervising hotel teams, training Room Attendants, and upholding high cleanliness standards. Briefly describe how you coached staff, allocated tasks, and kept operations running smoothly in a busy environment.

When you detail your must-have skills, pair them with concrete examples that show your impact, things like how you motivated a team, improved room readiness, or maintained presentation standards during peak periods. Quantify where possible, but be precise about the actions you took and the outcomes you helped achieve.

For interview preparation, be ready to explain your approach to VIP room preparation, room inspections, and how you communicate with desk control and other departments to keep daily operations aligned. Practice describing your hands-on involvement and how you handle guest requests with professionalism and courtesy.

Finally, plan a thoughtful question to ask at the end of the interview. A good choice could be about how Cordis Auckland measures housekeeping quality and what training or advancement opportunities exist within Langham Hospitality Group, tying it to your own growth goals.