Housing Concierge
Home GroupJobsCloseBy Editorial Insights
This permanent full-time Housing Concierge role with Home Group in Launceston, Cornwall offers 37.5 hours per week at £12.60 per hour (about £24,638 a year), plus a solid benefits package including Health Cash Plan, pension matching up to 7 percent, life insurance, instant pay via Stream, and 34 to 39 days leave. You’ll be the first line of support in a supported accommodation building, patrolling CCTV and communal areas, greeting residents, coordinating repairs, and calmly handling incidents and anti-social behaviour with sensitivity. Nights shifts (17.45 to 06.45) three per week, on site, with an Enhanced DBS paid. Apply promptly with examples of calm communication under pressure and teamwork; note there is no visa sponsorship.
Housing Concierge - (26248)
Description
Salary £12.60 per hour (£24,638 pa) and great benefits including Health Cash Plan
Permanent, Full Time (37.5 hpw),
Launceston, Cornwall
We can’t offer a CoS for this role
Home, a place where you belong
Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do
Walk around the building checking CCTV, fire doors and communal areas
Greeting customers and visitors, picking up repairs or cleaning
The first line of support for our customers when our wider team or their own support network isn’t around to help!
Monitor and respond to incidents calmly, quickly and fairly
Work with colleagues and partners to manage anti-social behaviour
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
Calm under pressure with great communication skills
Passion and experience in supporting others, either personally or professionally
Good judgement and clear communication
You recognise when things are about to go wrong and are confident intervening in a sensitive way.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
You will be based in and working at our Supported Accommodation service in Dunheved Road, Launceston
You'll work three shifts per week from 17.45 - 06.45 (12.5 hours per shift) including week and weekend nights on a rolling rota basis.
Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings
Able to use technology to monitor CCTV, update records and communicate with colleagues
You’ll need an Enhanced DBS check done (we pay for it)
What’s in it for you?
34 days leave increasing to 39 (including bank hols and a “me day”)
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Instant pay access with Stream
800+ discounts on shops, holidays, days out, tech and more
Find out more
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Roles can close early, so don’t wait.
For reasonable adjustments email [email protected]
South West Supported Portfolio 4