Housing Operations Coordinator

JobsCloseBy Editorial Insights

The Housing Operations Coordinator at the University of Cincinnati coordinates day-to-day Housing Services activities including contracting, room assignments, billing, and room changes, delivering strong customer service, supervising student staff, and serving as a liaison across campus. You’ll work with the Housing Management System, generate ad hoc reports, monitor call center performance, and develop programs for residents, with required on-call and weekend duties during busy move-in/out periods. To apply, create a profile in the UC applicant portal (internal UC staff apply via SuccessFactors); tailor your resume to highlight housing or campus services experience, call center leadership, data reporting, and problem solving; UC offers robust benefits.

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Current UC employees must apply internally via SuccessFactors 

 

Next Lives at the University of Cincinnati

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. 

 

 

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service.  We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success. 

 

 

Job Overview

Coordinate day to day operations for a comprehensive Housing Services program, including daily processing and customer service activities related to contracting, room assignments, billing and room changes for campus residents.  

Essential Functions

• Assist with developing and coordinating contracting processes, room assignments, contract review, room changes, and bill processing for campus residents. 
• Provide excellent customer service for campus residents and provide hands-on support to call center staff. Serve as an escalation point for referrals requiring supervisory authority. 
• Serve as liaison with other university offices.
• Maintain current understanding of the Housing Management System, Housing call center software and related systems for day-to-day processing needs. 
• Develop ad hoc reporting. Assist staff members with design and development of reports.
• Maintain statistics and provide regular reports on call center activity and performance. 
• Resolve complex problems, work with appropriate staff to develop and implement intervention strategies using professional counseling techniques. Make expert referrals as needed. 
• Design, develop, implement, and coordinate programs for students and other customers. Coordinate with other Campus Services departments on offerings and services.
• Oversee activities of call center personnel and operations. 
• Hire, train, schedule, supervise and evaluate student staff. 
• Responsible for quality assurance including monitoring of live calls. 
• Develop and implement programs to assess student needs and expectations. 
• Will be required to be on-call and/or have weekend responsibilities during heavy volume time periods (move in / move out) or to support response to emergency situations.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

N/A

Required Experience

One (1) year of experience as a service provider.

Additional Qualifications Considered

University or student housing or related area (i.e., multifamily housing, hotel, etc.) experience.

Physical Requirements/Work Environment

• Sitting - Often
• Talking - Often
• Hearing, listening - Often
• Repetitive hand motion (such as typing) - Often
• Bending - Seldom
• Standing - Seldom
• Walking - Seldom
• Climbing stairs/ladders - Seldom
• Crouching - Seldom
• Kneeling, squatting - Seldom
• Lifting - up to 20 pounds - Seldom
• Reaching overhead - Seldom
• Crawling - Not Required
• Pulling, pushing - Not Required
• Shoveling - Not Required
• Stooping - Not Required
• Lifting - up to 50 pounds - Not Required
• Lifting - over 50 pounds - Not Required

 

Compensation and Benefits

 

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

 

Salary/Hourly Pay Rate Information: 

 

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

 

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

 

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

 

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

 

To learn more about why UC is a great place to work, please visit our Careers Page.

 

UC is an E-Verify employer.  If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents.  

 

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at [email protected].

 

Equal Opportunity Employer.  Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

 

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