HR Intern

• To ensure all employees and colleagues are given a warm, friendly, courteous and efficient service..
  
• Responsible for personnel administration activities through assisting in the preparation, and processing of personnel actions during the employment tenure from engagement to end of service.
  

• 1. Provides front line assistance in all assigned areas.
  
• 2. To extend a personal service to the employees and assist them in all their requirements (Escort whenever possible).
  
• 3. To handle the employee mails, take telephone messages and ensure that all fax mails, and messages are distributed promptly.
  
• 4. Adhere to guidelines of formal written training program.
  
• 5. Attend periodic evaluations.
  
• 6. Report market HR related activity to management by monitoring and analyzing competitive price lists and products.
  
• 7. Work with other team leaders / supervisors to plan and direct the work of the department.
  
• 8. Responsible for preparing and issuing employee certificates such as salary certificates, salary transfer letters and employment certificate.
  
• 9. Involved in resignation process, exit and clearance formalities of employees.
  
• 10. Responsible for leave management through usage of the Employee Self Service portal. Monitor and control leave records/balance during the year and validate end of year balances.
  
• 11. Generate monthly report from attendance system with discrepancies in attendance. Communicate any discrepancies to the employees and department heads for clarification.
  
• 12. Coordinate with the payroll team on a regular basis and ensures that leaves are accurately audited and updated for the monthly payroll.
  
• 13. Responds to queries received from employees in a timely manner regarding leave policies, leave requests, clearance process and any queries on employment contracts and entitlements in compliance with the UAE labor law.
  
• 14. Carry any task or any other jobs assigned by the superiors as per exigencies of work.
  
• 15. Learning to provide reports on status as per the requirement of the department, this has to be done on a regular basis.
  
• 16. Studying the feedback on employee satisfaction and giving a report on these results so that necessary suggestions can be made on improving the employee relationship.
  
• 17. Understanding the organizational protocols so that he or she can follow all these rules during his or her tenure in the hospital.
  
• 18. Analyzing the requirement of different divisions and providing useful suggestions with a potential to make significant changes.
  
• 19. Actively involved in orientation and onboarding.
  
• 20. Assists in ensuring accurate communication of information to employees.
  
• 21. Anticipates employee needs, demonstrates sensitivity and responsiveness to ensure employee satisfaction.
  
• 22. Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect.
  
• 23. Accepts responsibility for the smooth, efficient, cost effective operation of any function to which assigned.
  
• 24. Assists in sending of and follow up of internal approvals.
  
• 25. Ability to work flexible schedule to include weekends and holidays.
  
• 26. Any other job as deemed necessary by the Supervisor / Manager.
  

• 27. Take reasonable care of their own safety and health;
  
• 28. Take reasonable care of the safety and health of person that may affected by their acts or omissions at work;
  
• 29. Co-operate with their employer with respect to any instructions and/or actions taken by the employer to protect and/or comply with OSH requirements.
  
• 30. Report to their immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct;
  
• 31. Report all OSH incidents and work-related injuries; and
  
• 32. Not intentionally or recklessly interfere with or misuse anything provided at the workplace in the interest of health, safety, or welfare.
  
• 33. Comply with the established BH OSHMS procedures of which they have been informed, instructed and trained.
  
• 34. Actively participate along with line management towards implementation of OSHMS requirements.
  
  

• 35. Develops and utilizes professional collegial networking.
  
• 36. Demonstrates respect, compassion and cultural sensitivity to patients/ families/ guests and other hospital employees.
  
• 37. Assumes responsibility for own actions, decisions and behaviors.
  
• 38. Demonstrates initiative in the performance of duties.
  
• 39. Adheres to dress code permitting to Burjeel Hospital Policy.
  

• 40. Abide by regulatory and accreditation requirements.
  
• 41. Attend committee and management meetings as appropriate
  
• 42. Awareness and compliance to all policies and procedures regarding department operations, quality, fire, safety and infection control
  
• 43. Accountable for reporting any untoward incidents in the Hospital to the Quality department through Occurrence Variance reporting.
  
• 44. Assist in assessing Hospital Risks that may lead to untoward incidents.
  
• 45. Cooperate in audits and investigations, if required
  
• 46. Report the Monthly key performance Indicators and Jawda KPI’s to Quality department, if nominated
  
  

• 47. Adheres to dress code, appearance neat and clean.
  
• 48. Completes annual education requirements.
  
• 49. Maintains and ensure patient confidentially at all times.
  
• 50. Reports to work on time and as scheduled.
  
• 51. Wears identification while on duty.
  
• 52. Work at maintaining a good rapport and cooperative working relationship with physicians, departments and staff.
  
• 53. Represents the organization in a positive and profession manner.
  
• 54. Ensure compliance with policies and procedure regarding department operations, fire and safety and infection control.
  
• 55. Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
  
• 56. Complies with organizational policies regarding ethical business practices.
  

• 1. Planning and Prioritising HR activities
  
• 2. Knowledge of HR Processes and procedures
  
• 3. Budgeting Knowledge and Key HR Levers
  
• 4. Employee Engagement and Benefits
  
• 5. Knowledge of Surveying - Employee Satisfaction
  
• 6. Knowledge of DOH Protocols on HR
  
• 7. Knowledge of Labor Law
  
• 8. Knowledge of renewal process and Tracker
  
• 9. Telephone Etiquette
  
• 10. Employee Onboarding and Orientation
  
• 11. Interviewing and Recruitment Skills
  
• 12. Payroll skills
  
• 13. Personal File management
  
• 14. Knowledge of Clinical Privileges - Nursing and Doctors
  
• 15. Knowledge of Performance Management cycle and Appraisal system
  
• 16. Leave Management protocols
  
• 17. Resignation and exit interview Protocols
  
• 18. Cancellations and end of service
  
• 19. Employee Insurance Protocols and Renewals
  

• 1. Onboarding and recruitment Process
  
• 2. Orientation Process
  
• 3. Licencing and Visa Process
  
• 4. Staff Identification Process
  
• 5. Background Check and Verification Process
  
• 6. Performance Appraisal Process
  
• 7. Employee Insurance - Application, Renewal and Cancellation Process
  
• 8. F&F - Clearance and Cancellation Process
  
• 9. KRA and KPI Setting Process
  
• 10. Life support tracker and renewal process
  

• 1. Sense of Ownership & Belonging
  
• 2. Expressing Empathy & Solving Problems
  
• 3. Displaying Proactiveness and Stepping forward to assist
  
• 4. Being Responsive and Compassionate
  
• 5. Communicating Assertively and Going the Extra Mile
  
• 6. Building Trust and Being Grateful
  
• 7. Being Accountable & Professional at workplace
  
• 8. Managing Conflicts and Aim at Service Excellence
  
• 9. Being Stress-free and Caring for others
  
• 10. Being Mindful and Time Sensitive
  

Requirements

• Suitable University Degree preferable MBA or equivalent in HR
  
• Proficient in MS Office Applications. (required)
  
• Knowledge of all hospital departments.(preferred)
  
• Effective management, organizational and communication skills. (preferred)
  
• Other Licensure/Registration Not required
  

• Minimum 2 years in Hospital or similar organization.
  

• Must be regionally mobile.
  
• Positive attitude and team spirit.
  
• Good communication skills.
  
• Proficiency in MS Office.
  
• Ability to work under pressure.
  
• Efficiency in using SAP and ESS.
  
• Problem solving skills.
  
• Attention to detail.
  
• In depth knowledge of the UAE labor law.
  
• Must be organized, neat, and well-groomed and have excellent time management skills.
  
• 1Must be disciplined, punctual and know how to remain calm even in a conflict situation.
  
• Must be fluent in oral and written English, healthcare, Hospital management, or administration.
  
• Ability to maintain confidential work environment.
  
• Ability to perform assigned task exactly according to prescribe procedures
  
• Deep Knowledge about Abu Dhabi and all the UAE.
  
• Fluency in English & Arabic language is essential.
  
• Computer knowledge is required.
  
• Communicating effectively with co-workers, superiors and general public.
  
• Must be willing and able to work within multi-culture team.
  

• Internal Customers (Patients/ Relatives)
  
• Allied healthcare professionals
  
• Stake Holders (if applicable)
  
• External customers
  
• Government Legislative (DOH, Insurance, Ministry of Labour, Immigration) (if applicable)