Implementation Consultant II

JobsCloseBy Editorial Insights

Flywire is seeking an Implementation Consultant II in Sydney to lead end-to-end deployments of StudyLink Connect, from discovery and configuration to training and launch readiness, across admissions teams, IT and partner agents. You’ll balance multiple onboarding projects, troubleshoot issues and partner with product, operations and support to drive adoption and measurable value. Ideal candidates have 2+ years in customer success or implementation or 3+ years in educational admissions, with superb communication and meticulous problem solving. To apply, tailor your résumé to show project leadership, quantify outcomes, and demonstrate cross-functional collaboration, cloud-based platform experience, and a genuine interest in Flywire’s global, collaborative culture, onsite in Sydney.

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
 

Job Description

The Opportunity 
We, at Flywire, are seeking a talented Implementation Consultant to work with new and existing clients to implement StudyLink Connect, a leading, cloud-based Recruitment, Agent and Admissions management solution to ensure clients are getting the most value out of our products.
 
As an Implementation Consultant you’ll enjoy working with clients to understand their business needs and working in collaboration with others within the Product and Operations team to solve problems and deliver business value.
 
You thrive on the challenge of finding the right solution for the right situation. You enjoy interacting with people and can talk with people from a broad range of backgrounds to gain a deeper understanding of their requirements to inform and execute a successful implementation.

• Lead implementation projects for new and existing clients, including discovery, configuration, training and launch readiness
• Analyse client business processes and translate requirements into scalable, best practice configuration of StudyLink Connect
• Manage stakeholder engagement across admissions teams, IT, agents and leadership groups, ensuring expectations and timelines are well communicated
• Deliver multiple onboarding projects at once, balancing short onboarding cycles with longer, strategic implementations (typically 4 weeks to 12 months)
• Troubleshoot issues, identify risks, propose solutions and drive them through to resolution
• Collaborate with product owners, developers and support teams to influence product improvements and guide clients toward optimal use of the platform
• Support client adoption, retention and expansion by becoming a trusted advisor throughout implementation and beyond
• Contribute to implementation methodology, documentation and internal process enhancements
   

Qualifications

Here’s What We’re Looking For:  

• More than 2 years of working experience in a customer success or product implementation role OR more than 3 years of working experience working in Admissions within an educational institution

• Motivated, independent, passion for problem-solving, strong consultative approach, ability to work in a fast-paced environment

• Meticulous attention to detail

• Excellent verbal and written communication skills

• A positive attitude and mindset

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program 
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid